Candidate No. 499808
PLAY AUDIO
Joefrence

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Data Entry, Communication Skills, Debt Collection, Outbound Collections, more

★★ Intermediate:

Slack, Skype, Microsoft Office, Computer Literacy, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Joe has more than 9 years of experience in the customer service industry. He has worked with clients located in the United States, Australia and New Zealand, in the telecommunications, finance and energy industry. 

He worked as a credit and collections specialist where he made outbound calls to clients with outstanding payments. 

Helped customers settle their accounts by discussing payment terms and installments

Guided customers with inquiries regarding their account transactions and processing withdrawals

Joe also has a background in upselling where he interacted with existing customers and offered them upgrades to their existing plans

Joe is pleasant on the phone and has good communication skills

He is open to both part-time and full-time positions and can start by January 2024

 

Predictive Index Behavioral Profile - Adapter

Strongest Behaviors:
 

  • A relatively private individual, it takes Joefrence some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Behavioral Summary:

Joefrence is a flexible individual who portrays a similar amount of each drive. At times, he may express certain motivational needs, and at other times those needs may be different.

Joefrence is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. He may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, Joefrence is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, his behavior may come across as challenging the status quo, and at times, he is comfortable following the rules.

 
Employment History
Credit and Collections Officer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2011 to August 2017 (75 Months)Duties and Responsibilities:
  • Helped customers settle their account debts by creating payment arrangements or installments.
  • Tasked as the team’s POC (Point of Contact) in the absence of a Team Leader.
Customer Service and Appointment Setter
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2017 to January 2018 (2 Months)Duties and Responsibilities:
  • Set customer appointments with the installation of their Solar Power and answer general inquiries.
Customer Support Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2018 to August 2019 (11 Months)Duties and Responsibilities:
  • Guided customers with their inquiries regarding their PayPal account transactions.
  • Educated customers on the importance of the security implemented in their accounts to avoid fraudulent transactions.
Customer Support and Sales
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2019 to March 2020 (5 Months)Duties and Responsibilities:
  • Assisted customers’ inquiries and helped upgrade their internet services to a faster fiber connection for satisfactory service.
Office Admin
Industry:Construction / Building / EngineeringEmployment Period:February 2021 to December 2021 (10 Months)Duties and Responsibilities:
  • Keep track of the payroll of construction workers.
  • Managed the cash flow records of all projects, clarifying the company's financial position in keeping up with the projects.
  • Prepare reports on the above information and communicate the insights of these reports to the broader business
Education History

Field of Study:

Engineering (Chemical)

Major:

NA

Graduation Date:

February 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Data Entry, Communication Skills, Debt Collection, Outbound Collections, Customer Service, Customer Support

★★ Intermediate:
Slack, Skype, Microsoft Office, Computer Literacy, Email Support, English Language

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15051109352

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

REALME

Processor:

11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz

Operating System:

Windows 11