Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2017 to October 2022 (59 Months)Duties and Responsibilities:
- Implements quality assurance principles and strategies in accordance to the client's Terms of Service. Determines if a user's post adheres to the guidelines of the platform. Audits agent casework and provides coaching for misaction
Predictive Index Behavioral Profile- Artisan
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral SummaryMichael Luigi is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Michael Luigi plans ahead, double checks, and follows up carefully on decisions and actions.