Candidate No. 496406
PLAY AUDIO
May Quezalee

Customer Support

Outbound Sales Specialist

Inbound Sales Representative

Phone Support Agent

Skills

★★★ Advanced:

Sabre GDS, Amadeus CRS, more

★★ Intermediate:

Phone Support, Customer Service, Airline Ticketing, Ticketing System, more

Hourly Rate Gauge

Today's value  AUD $10.93

$9.83

if $ 1 = PHP 42

$11.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $10.93 per hour or $1894.87 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
    • Senior Associate /Travel Expert
    • Travel Consultant
    • Subject Matter Expert
    • Quality Analyst
    • Customer Service Representative
    • Sales Representative
    • Billing Representative
  • She handled travel accounts for almost 6 years where she handled the following tasks:
    • Ticketing and reservations
    • Booking
    • Handle corporate travels
    • Process re-accomodation, schedule changes, cancellations and refunds
    • General customer service
  • She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
  • She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.
Predictive Index profile - Specialist

Strongest Behaviors
  • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
  • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History
Customer Service to Sales Representative (Telco Account)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2016 to October 2016 (9 Months)Duties and Responsibilities:Resolved customer billing inquiries, processed adjustments, managed service renewals and add-ons, and performed basic troubleshooting for bundle plans, consistently identifying and capitalizing on sales opportunities
Customer Service Representative (Travel Account)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to June 2021 (46 Months)Duties and Responsibilities:Progressed through multiple travel reservation roles, starting with general inquiries and expanding to ticketing, refunds, corporate bookings, and re-accommodation.
Subject Matter Expert (Travel Account)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2021 to October 2021 (4 Months)Duties and Responsibilities:Served as a point of escalation for frontline agent inquiries, provided support to new hires during their nesting period, and ensured the accuracy of critical reservations, including pet bookings and special service requests.
Quality Assurance Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2021 to March 2022 (5 Months)Duties and Responsibilities:
  • Evaluated customer service calls to identify areas for improvement and maintain quality standards.
  • Participated in calibration meetings with clients and internal teams to ensure consistent policy application.
  • Trained new hires on QA guidelines and provided detailed performance reports.
Travel Consultant
Industry:Travel / TourismEmployment Period:March 2022 to June 2022 (3 Months)Duties and Responsibilities:Managed corporate travel bookings (flights, hotels, car rentals) via email and phone, ensuring adherence to company policy and resolving vendor issues.
Senior Associate / Travel Expert
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2022 to July 2024 (25 Months)Duties and Responsibilities:
  • Addressed customer inquiries related to name corrections, airline schedule changes, and travel credit/voucher redemptions.
  • Offered package options and explained ticket/vendor restrictions according to specific policies.
Group Reservations Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2024 to March 2025 (6 Months)Duties and Responsibilities:Managed group accommodation and tour reservations for Australia, including bookings, amendments, invoicing, and sales tracking.
Education History

Field of Study:

Not Applicable

Major:

Computer Science

Graduation Date:

January 1970

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Sabre GDS, Amadeus CRS

★★ Intermediate:
Phone Support, Customer Service, Airline Ticketing, Ticketing System, Billing, Sales, Email Handling

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

HP

Processor:

Operating System:

Windows 11