Candidate No. 496152
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Rose Anne

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Email Marketing, Appointment Setting, Customer Handling, more

★★ Intermediate:

Email Handling, Cold Calling, Customer Service, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Central Standard Time, US Mountain Standard Time, US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Anne has been working for almost 7 years as Customer Service Representative, Customer Success Specialist and Business Development Officer within the BPO industry.
  • She supported the following tasks:
    • Marketing and Advertising
    • Event Management
    • Appointment Setting
    • Email and Phone Support
    • Claims and Refunds
    • Data Entry
  • She is proficient with Siebel, Salesforce, Avaya, LinkedIn and Google App.
  • She can start asap. Open for full-time or part-time.
  • Can consider any working schedule.

Predictive Index Behavioral Profile- Collaborator


Strongest Behaviors
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.



Behavioral Summary

Rose Anne is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History
Customer Service Advisor
Industry:Not ApplicableEmployment Period:October 2018 to October 2018 (1 Month)Duties and Responsibilities:
  • Complaint Manager
  • Email Support
Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to August 2018 (12 Months)Duties and Responsibilities:Handled Telco Australian Account - Email Support
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2016 to August 2017 (19 Months)Duties and Responsibilities:
  • Handled Telco Australian Account
  • Complaint Manager Sales Representative
Customer Success Specialist
Industry:OthersEmployment Period:November 2021 to May 2022 (6 Months)Duties and Responsibilities:
  • Financial account
  • Phone Banker 1
Business Development Officer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2022 to February 2023 (9 Months)Duties and Responsibilities:
  • Marketing and Advertising
  • Appointment Setter Events Management
Education History

Field of Study:

Computer Science/Information Technology

Major:

Management

Graduation Date:

January 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Email Marketing, Appointment Setting, Customer Handling

★★ Intermediate:
Email Handling, Cold Calling, Customer Service

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14716538216

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

HP

Processor:

AMD Ryzen 3

Operating System:

Windows 11