Candidate No. 496002
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Shenyrone Kim

Administrative

Phone Support Agent

Email Support Agent

Human Resources Personnel

Skills

★★★ Advanced:

Human Resource Management, Resume Screening, Interviewing, Sourcing, more

★★ Intermediate:

.NET 2.0, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.12 per hour or $790.74 per month
Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • She has a total of 8 years of working experience handling different roles like Executive Recruiter, Team Leader, Customer Service Representative, and Executive Secretary 
  • As a Recruiter, she is mainly responsible for performing tasks like 
    • Sourcing for potential candidates 
    • Posting job advertisements across social media platforms and sourcing channels 
    • Facilitating initial interviews 
    • Strategizing best recruitment practices 
    • Writing job descriptions aligned with clients' requirements 
    • Leading brand initiatives and recruitment marketing 
  • She has experience with tools/applications like 
    • LinkedIn
    • Zip Recruiter
    • Indeed
    • Breeze
    • Zoom
    • Teams
    • Outlook 
  • She can start as soon as possible 
Predictive Index Behavioral Profile-  Venturer 
https://www.predictiveindex.com/reference-profile/venturer/

Strongest Behaviors 
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Behavioral Summary 
  • Shenyrone Kim is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.
Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2013 to May 2015 (25 Months)Duties and Responsibilities:
  • Maintained a positive, empathetic, and professional attitude toward customers at all times.
  • Responded promptly to customer inquiries.
  • Acknowledged and resolved customer complaints.
  • Processed orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Managed a team of junior customer service representatives.
  • Ensured customer satisfaction and provided professional customer support.
Executive Secretary
Industry:Healthcare / MedicalEmployment Period:October 2015 to October 2017 (24 Months)Duties and Responsibilities:
  • Typed memos/reports / PowerPoint presentations.
  • Set up and maintained confidential, sensitive files and records for multiple functions to ensure the efficient retrieval of information.
  • Researched information and data.
  • Maintained department records and filing system.
  • Open and screened mail and responded to correspondence and inquiries on behalf of the CEO
  • Received and screened telephone calls and visitors.
  • Program material preparation and resolving issues with equipment, form completion, and follow-up as appropriate.
  • Ensured compliance and operational risk controls in accordance with the institution or regulatory standards and policies.
  • Conducted research and collected and analyzed data to prepare reports and documents.
Team Leader
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to May 2022 (50 Months)Duties and Responsibilities:
  • Was responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring by organization policy and applicable legal requirements
  • Effectively coached direct reports on their performance regularly to ensure performance metrics are achieved at a minimum weekly.
  • Identified performance-related issues, developed an action plan for improvement, and implemented corrective action, including termination of employment.
  • Provided subject matter expertise in handling escalated customer calls as needed.
  • Conducted Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Scheduled and organized team activities.
Executive Recruiter
Industry:Not ApplicableEmployment Period:May 2022 to May 2023 (12 Months)Duties and Responsibilities:
  • Coordinated with hiring managers to identify staffing needs.
  • Sourced potential candidates through online channels (e.g. social platforms and job boards).
  • Planned interview and selection procedures, including screening calls, assessments, and in-person interviews.
  • Assessed candidate information using our Applicant Tracking System, including resumes and contact details.
  • Designed job descriptions and interview questions that reflect each position's requirements
  • Lead employer branding initiatives.
  • Organize and attend job fairs and recruitment events.
  • Forecast quarterly and annual hiring needs by the department.
  • Foster long-term relationships with past applicants and potential candidates.
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Human Resource Management, Resume Screening, Interviewing, Sourcing, Customer Relations, Recruiter Customer Service, Customer Service, Customer Service Management, Executive Assistance, Executive Support

★★ Intermediate:
.NET 2.0

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

233.19 mbps upload; 209.94 mbps download

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

MSI

Processor:

AMD Ryzen 5

Operating System:

Windows 11