Candidate No. 494299
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Jeffrey

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Customer Service, Customer Support, Customer Handling, more

★★ Intermediate:

Insurance Consulting, Medical Billing Coding, Medical Records Research, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.05 per hour or $1218.09 per month
Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jeffrey has been working since 2015 in different BPO companies as Customer Service Representative and Medical Receptionist. He was exposed to medical and dental insurance services and well versed in the following tasks:
    • Appointment Setting
    • Insurance Verification
    • Administrative task
    • Customer Handling
    • Billing
    • Phone Support
    • Chat Support
  • He is proficient in Microsoft Office, Google  Applications and CPR plus.
  • He can immediately for any parttime or fulltime position.
  • Jeff can consider any working schedule.

Predictive Index Behavioral Profile- Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Jeffrey is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jeffrey, who takes responsibilities very seriously.

Employment History
Sales Utility Clerk
Industry:Retail / MerchandiseEmployment Period:July 2015 to December 2015 (5 Months)Duties and Responsibilities:
  • provides overview of personal care products for interested customers.
Travel Services Customer Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2016 to September 2016 (7 Months)Duties and Responsibilities:
  • books flight, hotel, and car reservation for customers. Including reschedule and cancellation.
E-commerce Customer Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to January 2017 (4 Months)Duties and Responsibilities:
  • places orders for customers, process replacement, refund, complaints etc.
Medical Receptionist
Industry:Healthcare / MedicalEmployment Period:August 2020 to August 2021 (12 Months)Duties and Responsibilities:
  • schedules appointment for patients (annual physical / clinical performance exam, urgent care and Covid vaccines).
  • calls insurance companies to verify patient's eligibility and benefits.
Dental and Vision Insurance Customer Support
Industry:Healthcare / MedicalEmployment Period:August 2017 to August 2020 (36 Months)Duties and Responsibilities:
  • handles consumer's plan enrollment, billing, eligibility/benefits and claims.
Customer Service Representative
Industry:Healthcare / MedicalEmployment Period:August 2021 to December 2022 (16 Months)Duties and Responsibilities:
  • Responsible for verifying patient's continuation of authorization extension for infusion therapy services.
  • Clinical documents management.
  • insurance verification of benefits.
Patient Care Coordinator (Virtual)
Industry:Healthcare / MedicalEmployment Period:December 2022 to May 2023 (5 Months)Duties and Responsibilities:
  • works as a liaison in between patients and providers
  • insurance verification -clinical document management.
  • coordinate medication issues to pharmacies
  • does quick interviews and orientations to patients for specific help they are trying to get before sending over to medical providers
  • patient appointment scheduling tasks
Education History

Field of Study:

Engineering (Civil)

Major:

Not Applicable

Graduation Date:

January 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Customer Support, Customer Handling

★★ Intermediate:
Insurance Consulting, Medical Billing Coding, Medical Records Research

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14829557952

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

AMD Ryzen 5

Operating System:

Windows 11