Virtual Assistant/Office Coordinator
Industry:Accounting / Audit / TaxEmployment Period:June 2021 to March 2023 (21 Months)Duties and Responsibilities:
- Pulling up invoice and sales reports
- Create/submit invoice
- Managing social media platforms (Facebook, Instagram, Tiktok, Linkedin)
- Emails- (creating, sending, scheduling)
- Creating info-graphics (poster)
- Meeting moderator (Zoom, live)
- Project Management
- Create Landing Page
- Appointment Schedule (Calendly & Google Calendar)
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2018 to May 2021 (35 Months)Duties and Responsibilities:
- Help customer how to get in to our system when there's a challenge on their end.
- Help customer how to process payroll.
- Help customer how to export data from online to desktop.
- Walk through the customers on how to pay their taxes.
- Educate about the lead time process for direct deposit payroll and tax.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral SummaryLaiza Grace is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.