Industry:Healthcare / MedicalEmployment Period:January 2018 to October 2022 (57 Months)Duties and Responsibilities:Medical VA
- Serving as the first point of contact between medical professionals and patients
- Gather the patient's medical history
- Schedule and coordinate appointments, tests, and follow-up visits
- Maintain contact with patients following appointments
- Respond to patient's medical inquiries
- Keep track of patient medical records such as laboratory results and other medical documents
- Manage patient information for necessary updates
- Coordinate with the doctor's office and medical personnel
- Assist in gathering patient's billing and insurance information
- Encode data for Prescriptions provided
- Review and Organize patient's Medical Records for filing system
- Providing assistance to doctors with medical documentation and coding
- Conduct patient feedback surveys to ensure quality of care.
- Ensuring patient confidentiality and compliance with HIPAA regulation
- Data Entry of Prescriptions, Doctor’s Evaluation, Laboratories and Procedures, Patient’s Demographics and History.
- Triage call - Receive incoming calls and transfer it to specific department according to patient’s/client’s questions and concerns.
- Coordinate patient’s request, concerns, questions, and status to each Department: from Doctos’s office, to Insurance Team, Billing, Docs Team, and Respiratory Therapists.
- Inbound Calls - Answer calls from patients who experience technical issues with their medical equipment at home. We also cover patient’s questions or concerns regarding their health problems and how the consistent use of their Medical Devices at home will lessen the signs and symptoms.
- Outbound Calls - Update patients of their status regarding Machine and Supplies. We also advise if there is a need of a follow-up consultation with their Doctor to make sure we follow their Insurance Guidelines.
- Comprehensive Telehealth with patients to properly explain, demonstrate, and teach them how to use Medical Equipment they need to use at home.
- Aireen has a Bachelor's degree in Nursing and has been working in the Medical Industry for around 10 years wherein she started as a Nurse and later on worked in a Virtual Set-up.
- She has skills and expertise when it comes to:
- Customer Service
- Medical Virtual Assistance
- Client/Patient Relations
- Administrative Support
- Doing inbound & outbound calls
- Medical Transcription
- Appointment Setting
- Insurance verifications
- Prescriptions entry
- She has catered a US-based client when she started working as a Patient Care Coordinator
- She's adept also in using the following tools/software:
- MS Office
- Zoom
- Sharecloud
- Bright, Tree, Snap
- Other Electronic Medical Records Systems
- For Aireen, her greatest achievement is being able to work long-term with a client and always get to resolve patient concerns despite challenges along the way (such as dealing with potentially irate patients), and at the same time meeting her quotas and juggling multiple tasks.
- She is available to start immediately
Predictive Index Behavioral Profile - ArtisanStrongest Behaviors:
Behavioral Summary:
AIREEN is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.