Customer Support
Technical Support Specialist
Phone Support Agent
Email Support Agent
★★★ Advanced:
Administrative Skills, Customer Handling, Customer Service, Order Processing, more
★★ Intermediate:
Avaya, more
Hourly Rate Gauge
Today's value AUD $11.59
$10.38
if $ 1 = PHP 42$12.58
if $ 1 = PHP 30*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time, US Pacific Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month
Field of Study:
Computer Science/Information Technology
Major:
Not Applicable
Graduation Date:
May 2023
Located In:
Philippines
License and Certification:
Not Applicable
★★★ Advanced:
Administrative Skills, Customer Handling, Customer Service, Order Processing, Email management, Appointment Setting, CRM, Podio, Zendesk, Salesforce CRM
★★ Intermediate:
Avaya
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/14721031459
Internet Type:
Fiber
Hardware Type:
Desktop
Brand Name:
Dell
Processor:
i5
Operating System:
Windows 11
She started her career as a Customer Service Representative and later on was promoted to Quality Assurance Analyst at the same company
She has experience supporting clients from the US, UK, Australia, and New Zealand
She has performed the following tasks:
- Customer Service handling both inbound and Outbound calls
- Call monitoring
- Email and Chat support
- Technical Support (basic troubleshooting of internet mesh, etc.)
- Transcription (Audio and Video)
- Administrative tasks (data entry, order processing, monitoring deliveries, property listing, calendar management, etc.)
- Virtual Assistant
- Sales support
- Customer retention
- Report extraction
She is proficient in using the following tools:- Podio
- Skype
- Bitrix
- Livebox
- Softphone
- Salesforce
- RingCentral
- MS Teams
- Google Drive
- Microsoft Excel
- DesktopOne
- Avaya
- Zendesk
- Outlook
- NICE
She can start immediatelyShe is amenable to working the day shift schedule for any full-time or part-time roles.
Predictive Index Behavioral Profile- Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral SummaryReserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in May, who takes responsibilities very seriously.
With experience and/or training, May will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and May is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.