Candidate No. 492556
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Lian

Accounting & Bookkeeping

Phone Support Agent

Invoice Processing Specialist

Back-Office Administrator

Skills

★★★ Advanced:

Phone Support, Inbound Collections, Debt Collection, Outbound Collections, more

★★ Intermediate:

QuickBooks, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $14.88 per hour or $2578.63 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Lian has been working for more than 10 years in the Business Proccess Outsourcing industry handling financial accounts where she supported the following tasks:
    • Collections Coordinator
    • Financial Service Representative II 
    • Accounts Receivable II
    • Loan Specialist
    • Mortgage Collections
    • Phone Support - inbound and Outbound
    • Customer Service
    • Administrative tasks
  • She has a background in the following financial activities:
    • Reconciling accounts
    • Submit invoices to customers
    • Credit and Collections
    • Prepare Weekly and monthly AR aging reports, Monthly pending deduction reports, sales invoice reports, weekly and monthly collection reports
  • She is proficient using SAP, MS Excel, Microsoft Dynamics 365, Slack, and CRM tools such as Fiserv and NoteSmith.
  • She has a basic knowledge in QuickBooks.
  • She has good communication skills.
  • She is available to start immediately.
Predictive Index Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Lian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 

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Employment History
Collections Coordinator
Industry:Not ApplicableEmployment Period:December 2022 to March 2023 (3 Months)Duties and Responsibilities:
  • Locate and notify customers of delinquent accounts by mail, telephone
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Persuade customers to pay amounts due.
  • Record information about financial status of customers and status of collection efforts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Confer with customers by telephone to determine reasons for overdue payments

 
Financial Service Representative II/ AR
Industry:Not ApplicableEmployment Period:November 2021 to October 2022 (11 Months)Duties and Responsibilities:
  • Reduce delinquency on assigned accounts by frequently contacting customers
  • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
  • Manage held orders on high risk accounts and implement payment plans as needed.
  • Properly document contacts, disputes, and promises to pay in the collection system.
  • Communicate and follow up with other departments to help customers resolve issues.
  • Meet defined department goals including activity, quality, and volume metrics.
  • Process EFT and credit card payments with high degree of accuracy and timeliness.
  • Monthly sales invoice report
  • Weekly and monthly AR aging report/ Monthly pending deduction report
  • Weekly and monthly collection report

 
Accounts Receivable/Collections Coordinator II
Industry:Not ApplicableEmployment Period:July 2017 to November 2020 (40 Months)Duties and Responsibilities:
  • Reduce delinquency on assigned accounts by frequently contacting customers
  • Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
  • Manage held orders on high-risk accounts and implement payment plans as needed.
  • Properly document contacts, disputes, and promises to pay in the collection system.
  • Communicate and follow up with other departments to help customers resolve issues.
  • Meet defined department goals including activity, quality, and volume metrics.
  • Process EFT and credit card payments with high degree of accuracy and timeliness.
  • Monthly sales invoice report
  • Weekly and monthly AR aging report/ Monthly pending deduction report
  • Weekly and monthly collection report
Loan Specialist for Loss Mitigation and Bankruptcy – Mortgage Collections
Industry:Not ApplicableEmployment Period:February 2023 to June 2017 (1 Month)Duties and Responsibilities:
  • Answer customer questions regarding problems with their accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
October 2011 – September 18, 2013
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2011 to September 2013 (23 Months)Duties and Responsibilities:
  • Answer customer questions regarding problems with their accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Not Applicable
Skills

★★★ Advanced:
Phone Support, Inbound Collections, Debt Collection, Outbound Collections, Collections, SAP, Microsoft Dynamics 365 Business Central, Microsoft Excel, CRM

★★ Intermediate:
QuickBooks

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

http://https://3610164.app.netsuite.com/app/common/search/searchresults.nl?searchid=7447&whence=

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei

Processor:

11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz

Operating System:

Windows 11