Candidate No. 492294
PLAY AUDIO
Jose Joewill

Customer Support

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Sabre GDS, Amadeus CRS, Microsoft Office, more

★★ Intermediate:

Phone Support, Customer Service, Email Handling, Booking Assistance, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Joe has been working for almost 5 years and 4 months in the business process outsourcing industry handling travel accounts where he supported the following tasks:
    • Phone support - Inbound and Outbound 
    • Customer Service
    • Email handling
    • Processing end-to-end refund thru GDS and BSP.
    • Flight, Hotel and Car booking
    • Process cancellations, voluntary change and involuntary changes including schedule changes. 
    • Requesting waiver codes from Airlines
    • Assist general customer inquiries
  • He has knowledge in fare construction and reading, understanding of fare rules.
  • He is proficient using Sabre GDS, Amadeus, BSP and MS office.
  • He can start asap, amendable working any shift and open to any full-time or part-time role.
Predictive Index Profile - Artisan

Strongest Behavior
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary

Jose Joewill is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Jose Joewill plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History
Travel Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2017 to February 2023 (64 Months)Duties and Responsibilities:
  • Handled several travel accounts
  • Do phone support and email handling.
  • Process refund thru GDS and BSP.
  • Calling multiple airlines in requesting waiver codes or fare rule interpretation in case it's not mentioned in the fare rules.
  • Flight, hotel and car booking
  • Process cancellation, schedule changes, name correction and name changes and creating PNR
  • Organize memorable and exquisite travel itineraries.
  • Assist customer's general inquiries.
  • Provided customers with best deals and well researched travel options, successfully negotiating rates while improving customer satisfaction ratings. 
Education History

Field of Study:

Not Applicable

Major:

Marine Transportation

Graduation Date:

January 2016

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Sabre GDS, Amadeus CRS, Microsoft Office

★★ Intermediate:
Phone Support, Customer Service, Email Handling, Booking Assistance, Reservation

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://tw.speedtest.net/result/14422736835

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

ACER

Processor:

Intel® Core™ i5-10400 CPU @ 2.90GHz 2.90GHz

Operating System:

Windows 10