Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2019 to October 2020 (14 Months)Duties and Responsibilities:
- Assisted employees with company-sponsored benefits enrolment. This includes health and insurance.
- Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
- Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits.
- Took escalated, supervisor calls
- Did outbound calls as the client requested
- Christine has 4 years of relevant work experience. She has performed various roles in where she supported the following tasks:
- Customer service
- Inbound Calls and Outbound Calls
- Escalation
- Team Management
- Client Management
- Admin Support
- She handle an insurance account and did:
- Assisted employees with company-sponsored benefits enrolment health and insurance.
- Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
- Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits.
- After a year of working she was promoted as a Team Leader. She managed a team of at least 10+ representatives. Including individual coaching
- She is proficient with MS Excel, Citrix and Client based CRM.
- She is available to start immediately. She is amenable to working the night shift for fulltime position.
Predictive Index Behavioral Profile - Scholarsessions and team huddles to update everyone on their performance.
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral SummaryChristine is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities. This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision.