Candidate No. 491085
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Donnalyn

Administrative

Chat Support Agent

Skills

★★★ Advanced:

Appointment Setting, Salesforce CRM, Slack, more

★★ Intermediate:

Customer Service, Customer Support, Customer Handling, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Donna has over 3 years of relevant experience in customer service. After graduating with distinction at senior high school, she applied to and got hired by the BPO. She worked for credit card, food delivery, and telco accounts where she supported customers based in the US and Canada. She recently shifted to remote work and provided her services to a cleaning agency in the US as an Appointment Setter and Social Media Manager to an Au-based cosmetics client. For more than 3 years, she became well-versed in the following:
    • Data entry
    • Customer support and sales
    • Order entry
    • Appointment setting
    • Social media management
  • Donna used applications and tools such as Salesforce, Hubstaff, Slack, Canva, Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams), and Google Suite (Docs).
  • She can start asap for any full-time position preferably dayshift.
Predictive Index Behavioral Profile-  Individualist

Strongest Behaviors
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary

Donnalyn is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
 
Dealing with people, Donnalyn is frank and outspoken, communicating factually, at times bluntly, and with strong conviction. In general, interest in people is secondary to a concern for getting things done their own way and at their own pace. Patient and persevering, works at a steady, unhurried pace, at times developing new ideas which are presented in a self-assured and forthright manner.
Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to February 2022 (20 Months)Duties and Responsibilities:
  • Respond to customer inquiries and concerns through various channels, including phone calls, chat, and email.
  • Resolving technical queries and troubleshooting customer issues such as internet connectivity, network problems, and outdated software, among others.
  • Help customers with their billing-related issues such as payments, billing cycles, and invoice inquiries.
  • Guide customers through the use of products, such as routers, modems, and mobile devices, providing them with product-related information, specifications, and troubleshooting tips.
  • Work towards meeting or exceeding service level targets, such as call volumes, call handling time, and customer satisfaction metrics.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2019 to April 2020 (14 Months)Duties and Responsibilities:● Attend to inbound calls and outbound calls
●Order fulfillment
● Update order status
● Process refunds
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2018 to February 2019 (7 Months)Duties and Responsibilities:● Handle Credit and Debit Cards
● Process orders for cards
● Answer queries of customer regards their Card transactions
● Troubleshooting for the application of the program
Social Media Manager
Industry:Grooming / Beauty / FitnessEmployment Period:April 2023 to June 2023 (2 Months)Duties and Responsibilities:
  • Social media management - FB and IG
  • Content creation
  • Graphic designing
  • Scheduling of post
  • Email management
  • Chat support
  • Engaging with audiences
     
Appointment Setter
Industry:Repair and Maintenance ServicesEmployment Period:January 2023 to March 2023 (2 Months)Duties and Responsibilities:
  • Data Mining
  • Lead Generation
  • Cold calling
  • Appointment Setting
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Not Applicable

Graduation Date:

June 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Appointment Setting, Salesforce CRM, Slack

★★ Intermediate:
Customer Service, Customer Support, Customer Handling

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Cable

Hardware Type:

Desktop

Brand Name:

HP

Processor:

Intel Core i5

Operating System:

Windows 10