• Yam has worked for almost 11 years in a variety of fields, including the travel industry, education, and business process outsourcing, where she handled and performed roles like back office and front office agent, coordinator, inbound sales representative, customer service representative, and specialist in hotel reservations. She has a degree is in marketing management.
• She was exposed to the following tasks: 
  • Phone support
  • Email and chat support
  • Back office and Front office Administration
  • Inbound Sales
  • Flight and hotel booking, change and cancel reservations
  • Upgrading flights
  • End-to-end refund processing 
  • Administrative tasks
• When she was working in an educational institution as a coordinator she was tasked to do the following:
  • Helped the school to create flyers to be given to potential students and potential partner company
  • Made a room-to-room presentation to encourage incoming college students to enroll in the school
  • Submitted proposals to potential partner companies 
  • Assisted students in looking for a paid OJT 
  • Coordinated the students' concerns during their OJT to the school
  • Created payroll and pay slips for students
• She has proven experience in the Travel industry using Sabre for 8 years. She is also adept with another GDS tool which is Katana. She has also used Zendesk, SFTP server, google application, and MS Office.
• She can start asap, can work morning or mid-shift only, and is open for any full-time or part-time role.

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Miriam is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Miriam, who takes responsibilities very seriously.

With experience and/or training, Miriam will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Miriam is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.