Candidate No. 488907
PLAY AUDIO
Kevin Lanz

Customer Support

Outbound Sales Specialist

Lead Generation Specialist

Inbound Sales Representative

Skills

★★★ Advanced:

Microsoft Office, Salesforce CRM, CRM, Google Apps, more

★★ Intermediate:

Customer Service, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Kevin has been working for almost 5 years in the Real-estate industry and Business Process Outsourcing handling healthcare, sales and telecommunications account where he supported the following tasks:
    • Phone Support - Inbound and Outbound calls
    • Customer Service
    • Sales representative
    • Billing representative
    • Retention Specialist
    • Virtual Assistant
    • Social media management
    • Lead generation
    • Cold calling 
    • Administrative tasks
  • He is proficient using Salesforce,CRMs, zoom info, MS office and google suites.
  • He has an experience working from American, Japanese and Chinese clients.
  • He can start ASAP, amendable working any shifts and open for any full-time or part-time role.
Predictive Index Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Kevin Lanz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Kevin Lanz will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Kevin Lanz is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2022 to September 2022 (6 Months)Duties and Responsibilities:
  • Act as a Social Media Manager/Lead Generation Specialist/Data Entry
  • Gather data
  • Managing social media accounts
  • Emailing management
  • Managing scheduled meetings
Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2022 to March 2022 (2 Months)Duties and Responsibilities:
  • Marketing and listing property
  • Working directly with homeowners and buyers
  • Helping various parties with paperwork
Customer Service Representative (Sales)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2020 to December 2020 (11 Months)Duties and Responsibilities:
  • Answering questions about the company's products or services.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Collecting and analyzing customer feedback
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2017 to November 2019 (24 Months)Duties and Responsibilities:
  • Implement customer retention strategies to increase loyalty and retain business.
  • Analyse customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2016 to October 2017 (14 Months)Duties and Responsibilities:
  • Answering questions about the company's products or services.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Collecting and analyzing customer feedback.
Not Applicable
Skills

★★★ Advanced:
Microsoft Office, Salesforce CRM, CRM, Google Apps

★★ Intermediate:
Customer Service

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

AMD Ryzen 3 3200G with Radeon Vega Graphics 3.60 GHz

Operating System:

Windows 10