Inbound Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2008 to December 2011 (42 Months)Duties and Responsibilities:
- Establish and maintains a high level of customer satisfaction in all sales transactions.
- Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
- Identify opportunities to up-sell and cross-sell customers.
- Ability to multi-task and solve customer problems, take orders and answer inquiries while completing assigned tasks.
- Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgements with notification of order changes or per customer request.
- Handle all incoming phone calls with courtesy and professionalism
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2000 to February 2003 (27 Months)Duties and Responsibilities:
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and co-workers.
- Demonstrate the best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through upselling opportunities.
Sr. Sales Coordinator/Licensed Broker
Industry:Property / Real EstateEmployment Period:May 2012 to May 2013 (12 Months)Duties and Responsibilities:
- Respond quickly and efficiently to all incoming sales inquiries, by telephone, fax and email, preparing brochures as required.
- Responding to and coordinating all internal meeting requests.
- Closely monitoring Sales Agents activities through CRM and submitting a weekly report to CEO and Sales Manager the progress of their activities.
- Accumulate properties through Database, Emails and Phone calls or indirectly through other companies as per required by clients or agent requests.
- Coordinate and meeting of schedule of Seller’s and Buyer’s, Landlord’s and new Tenants for viewing purposes.
- Follow up availability of properties for status, price change particularly on rental properties.
- Responsible and in-charge of training of CRM to newly hired Agents to fully utilize the program.
- Direct and facilitate the use of advertising, open houses, networking, mass mailing and bbm to assists in marketing of properties.
- Accompany Buyer and Seller to Land Department for processing and closing deals
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral SummaryFlorence May is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Florence May plans ahead, double checks, and follows up carefully on decisions and actions.