Candidate No. 487891
PLAY AUDIO
Karla Joyce

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Amadeus CRS, Sabre GDS, more

★★ Intermediate:

Airline Ticketing, Phone Support, Email Handling, Customer Service, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Karla has been working for 4 years in the agency and business process outsourcing industry where she handled travel accounts and performed roles such as Rental Sales Agent and Travel Associate/Counselor/Consultant.
  • She has a background with the following:
    • Ticketing
    • Flight, Transportation and Hotel booking
    • Process refund, cancellations and changes
    • Phone support
    • Customer Service
    • Email handling 
  • She is proficient using Amadeus Selling Platform, Sabre Red 360
    Workspace and Galileo.
  • She can start ASAP, amendable working any shifts and open for any full-time or part-time role.
Predictive Index Profile - Guardian

Strongest Behavior 
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Karla Joyce will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Employment History
Travel Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2019 to October 2021 (26 Months)Duties and Responsibilities:
  • Assist customers with their travel bookings, such as hotel reservations, flight arrangements and car rental bookings.
  • Upsell additional travel services such as travel insurance and activities, to customers as appropriate.
  • Utilize expedia's proprietary system and tools to search for, compare and book travel options for customers.
Travel Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2021 to March 2022 (5 Months)Duties and Responsibilities:
  • Work with travel suppliers to negotiate and secure competitive rates and discounts.
  • Respond promptly and professionally to customer inquiries and concerns via email.
  • Collaborating with other teams with TravelPerk to address customer concerns and improve overall customer experience.
Travel Coordinator
Industry:Travel / TourismEmployment Period:March 2022 to May 2022 (2 Months)Duties and Responsibilities:
  • Plan, book and manage travel arrangements for Accenture employees, inckuding flights, hotels, ground transportation and other related travel services.
  • Collaborate with other teams within Accenture, such as HR and Finance, to ensure alignment with company policies and guidelines.
AVIS - Rental Sales Agent
Industry:Travel / TourismEmployment Period:March 2015 to October 2015 (7 Months)Duties and Responsibilities:
  • Greet customers and assist them with the rental process, including reservations, vhicle selection and payment options.
  • Explain rental policies, procedures and insurance options to the customers and answer general inquiries.
  • Conduct vehicle inspections and provide customers with instructions on how to operate the rental vehicle.
Travel Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2022 to December 2022 (6 Months)Duties and Responsibilities:
  • Provide travel advice and assistance to Agoda customers via email and phone.
  • Help customers navigate Agoda's website and mobile app.
  • Assisting customers with their travel bookings, such as hotel reservations, flight arrangements and tour packages.
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 1970

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Amadeus CRS, Sabre GDS

★★ Intermediate:
Airline Ticketing, Phone Support, Email Handling, Customer Service

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo ideapad 3

Processor:

11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Operating System:

Windows 11