Candidate No. 487154
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Daniela Mae

Customer Support

Technical Support Specialist

Skills

★★★ Advanced:

Not Applicable, more

★★ Intermediate:

Not Applicable, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Daniela has been working for 4 years. She has performed various roles in different companies where she supported the following tasks:
    • Customer Service
    • Inbound Call & Outbound call
    • Technical Support
    • Email Management
    • Chat Support
    • Sales
    • Data Entry
    • Virtual Assistant
  • She worked with clients that cater to the US.  
  • She also worked as a Virtual Assistant and did data entry and Administrative support.
  • She is proficient with Grand Central, Google suite, and Microsoft tools.
  • She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Altruiust

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

Behavioral Summary
A pleasant and extraverted person, Kimberly is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Kimberly gets along easily with a wide variety of people.

Employment History
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2022 to February 2023 (8 Months)Duties and Responsibilities:
  • Provide Technical Assistance, Answering customers questions
  • Assisting Customer by doing Troubleshooting with hardware and software.
  • Resolving Network Issues.
  • Diagnosing and Repairing Faults. 
Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2020 to May 2022 (28 Months)Duties and Responsibilities:Ensure current customers have the right products and services. Generating Leads Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations.
Data Entry Specialist
Industry:Accounting / Audit / TaxEmployment Period:March 2019 to December 2019 (9 Months)Duties and Responsibilities:Digitize all of the Data for storage purposes. Doing Administrative Task focused on Collecting Client Information. Maintaining Filing system and Ensuring data are accurate and complete.
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2018

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Not Applicable

★★ Intermediate:
Not Applicable

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

DSL

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Intel Core i3

Operating System:

Windows 10