Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2009 to May 2010 (11 Months)Duties and Responsibilities:Teletech Customer Care Services Philippines
● Responsible for handling and coaching outliers for sales metrics.
● Managing 20 agents of bottom performers.
● Responsible for coaching behavior and transferring skills to agents.
● Responsible for monitoring improvement of bottom performers and reporting it to managers.
Candidate No. 486813
PLAY AUDIO
Januel
Marketing
Data and Reports Analyst
SEM Specialist
Digital Marketer
Skills
★★★ Advanced:
Data Analysis, Marketing, Presentations, Microsoft Office, more
★★ Intermediate:
SEO, more
Hourly Rate Gauge
Today's value AUD $13.23
$11.76
if $ 1 = PHP 42$14.50
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $13.23 per hour or $2293.73 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Industry:Advertising / Marketing / Promotion / PREmployment Period:March 2021 to February 2023 (23 Months)Duties and Responsibilities:● Responsible for collecting data that is necessary for Digital Marketing research.
● Responsible for converting Research from PDF to HTML.
● Responsible for making research that would help clients to improve their Digital Marketing Strategies.
● Responsible for analyzing raw data and presenting it in a very organized and easy to understand way.
● Responsible for converting Research from PDF to HTML.
● Responsible for making research that would help clients to improve their Digital Marketing Strategies.
● Responsible for analyzing raw data and presenting it in a very organized and easy to understand way.
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2008 to June 2009 (12 Months)Duties and Responsibilities:● Responsible in taking in call and providing quality customer service to the customer
● We are catering to the Internet Service Program and we are dealing with internet connectivity issues.
● We are responsible in offering new services to the customer and benefits that they can get as they purchase it
● We have metrics like FCR, AHT, CSAT, NPS, and Revenue per Call. 3
● We are catering to the Internet Service Program and we are dealing with internet connectivity issues.
● We are responsible in offering new services to the customer and benefits that they can get as they purchase it
● We have metrics like FCR, AHT, CSAT, NPS, and Revenue per Call. 3
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2012 to September 2015 (39 Months)Duties and Responsibilities:● Responsible for real time tasks like queue management.
● Responsible for making sure that the company will be able to meet client requirements and gather revenue.
● Responsible for maintaining processes that will run the program smoothly like LOA, RTWO, SL and PTO.
● Responsible for plotting schedules, managing shrinkages, plotting exceptions for the agent.
● Responsible for making sure that service level will meet clients' expectations.
● Responsible for managing billable hours of the clients.
● Responsible in managing Account Credentials for the agents and make sure that all tools necessary will work for the production
● Responsible for producing Reports as needed to support Operations.
● Responsible for making sure that the company will be able to meet client requirements and gather revenue.
● Responsible for maintaining processes that will run the program smoothly like LOA, RTWO, SL and PTO.
● Responsible for plotting schedules, managing shrinkages, plotting exceptions for the agent.
● Responsible for making sure that service level will meet clients' expectations.
● Responsible for managing billable hours of the clients.
● Responsible in managing Account Credentials for the agents and make sure that all tools necessary will work for the production
● Responsible for producing Reports as needed to support Operations.
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2010 to June 2012 (25 Months)Duties and Responsibilities:Responsible for managing 15-20 agents supporting either customer service or technical support.
● Responsible for coaching and developing people to be able to meet KPI of clients. (AHT, SPS, NCP etc.)
● Responsible for creating acting items and executing it to be able to present progress on KPI and meet or even exceed expectations..
● Responsible for coaching and developing people to be able to meet KPI of clients. (AHT, SPS, NCP etc.)
● Responsible for creating acting items and executing it to be able to present progress on KPI and meet or even exceed expectations..
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to January 2021 (64 Months)Duties and Responsibilities:Responsible for managing 15-20 agents supporting either customer service or technical support.
● Responsible for coaching and developing people to be able to meet KPI of clients. (AHT, SPS, NCP etc.)
● Responsible for creating acting items and executing it to be able to present progress on KPI and meet or even exceed expectations..
● Responsible for coaching and developing people to be able to meet KPI of clients. (AHT, SPS, NCP etc.)
● Responsible for creating acting items and executing it to be able to present progress on KPI and meet or even exceed expectations..
Industry:Not ApplicableEmployment Period:January 2021 to March 2022 (14 Months)Duties and Responsibilities:● Responsible for monitoring campaigns real time and making necessary changes on bids to ensure we maximize profit.
● Responsible for creating daily, weekly, monthly reports and trends of campaigns that is needed by operations for action planning
● Responsible for making competitive research to ensure the quality of the campaigns we are running
● Responsible for creating daily, weekly, monthly reports and trends of campaigns that is needed by operations for action planning
● Responsible for making competitive research to ensure the quality of the campaigns we are running
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Not Applicable
Graduation Date:
January 2008
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Data Analysis, Marketing, Presentations, Microsoft Office, Microsoft Excel, Google Apps, Social Media Management, Social Media, Customer Service, SEMrush
★★ Intermediate:
SEO
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
67.38 (download), 15.31(upload)
Internet Type:
Fiber
Hardware Type:
Desktop
Brand Name:
Win-4G9UG0RD1C5
Processor:
Intel core i5-7400
Operating System:
Windows 10
Predictive Index Behavioral Profile- Operator
Strongest Behaviors
- Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
- Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
Behavioral SummaryHelpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, he will work within those standards to ensure repeated successes and high-quality results. Januel has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Januel will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.