Candidate No. 485592
PLAY AUDIO
Aries

Customer Support

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Phone Support, Customer Service, Technical Support, Order tracking, more

★★ Intermediate:

Data Entry, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.12 per hour or $790.74 per month
Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Aries have over five years of experience in the customer service industry

She has worked for various BPO companies providing assistance to customers located overseas via phone, chat, and email

She has worked as a technical support representative resolving service issues with their mobile device and internet service

Coordinated with the repair team for an onsite visit and troubleshooting

Aries also has experience with an e-commerce company where she assisted merchants in updating their online store

Resolved buyer complaints and chargeback requests

Assisted in online store set-up

Performed email marketing to help drive traffic to the store

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Scholar

https://www.predictiveindex.com/reference-profile/scholar/
 

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary:

Aries is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

Aries is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

Employment History
Technical support representative
Industry:TelecommunicationEmployment Period:October 2016 to January 2021 (51 Months)Duties and Responsibilities:
  • Resolving service issues with phone and broadband
  • Troubleshooting with the customer
  • Coordinating calls with the repair team on site
  • Served as customer service for parcel tracking
  • Responding to customers' query about parcel tracking
  • Providing information about how they can get their package if nobody is home during the delivery
  • Resolving customer complaints about damaged or lost package
  • Escalating courier complaints
Customer Support
Industry:Retail / MerchandiseEmployment Period:February 2021 to July 2022 (17 Months)Duties and Responsibilities:
  • Assisting merchants in updating their online store
  • Resolving buyer complaints or chargebacks
  • Updating merchants' account information to avoid payout issues
  • Providing support in online store setup
  • Communicating with merchants via email for a follow up
Tier 2 Support
Industry:Computer / Information Technology (Software)Employment Period:July 2022 to December 2022 (5 Months)Duties and Responsibilities:
  • Resolving account issues such as hacking
  • Resolving purchase issues such as game credits not being credited to the gamer’s account
  • Resolving issues with trade and inventory
  • Troubleshooting hardware issues or game client issues
Not Applicable
Skills

★★★ Advanced:
Phone Support, Customer Service, Technical Support, Order tracking

★★ Intermediate:
Data Entry

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

AMD

Processor:

Ryzen 5 4600

Operating System:

Windows 10