• Jen has more than 10 years of working in the BPO industry.
• She has confidently developed her skills in customer service through the roles she has handled such as Travel Agent, Technical Support, Telephone Banker, Quality Analyst, and Team Lead.
• She is competent in supporting the following tasks:
  • taking inbound and outbound calls
  • email management
  • calendar management
  • social media management
• As a Travel agent for more than five years, she has performed booking and rebooking, done cancellations & schedule changes, processed cancellations of reservations, refund processing, and called airlines.
• She is proficient with Sabre, Amadeus, Apolo, and Microsoft Excel.
• She is amenable to working on shifting schedules for a full-time job.
• She is available to start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Drive to protect the company against risk by doing things in general accordance with established standards.

Behavioral Summary

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jeneffer, who takes responsibilities very seriously.

With experience and/or training, Jeneffer will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Jeneffer is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.