Candidate No. 484687
PLAY AUDIO
Modesto Macky

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Microsoft Dynamics, more

★★ Intermediate:

Hubspot CRM, CRM, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
    • Virtual Assistant
    • B2B and B2C Marketing 
    • Phone Support
    • Customer Service
    • Billing Representative
    • Sales Representative
    • Recruitment Specialist 
    • Account Manager
    • Email and Chat Support 
    • Calendar Management
    • Date Entry 
    • Administrative Tasks
  • He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
  • When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
  • He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
  • He can start asap, amendable working any shifts and open to any part-time role only.
Predictive Index Profile - Altruist 

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satis

Employment History
Industry:Not ApplicableEmployment Period:February 2014 to August 2014 (6 Months)Duties and Responsibilities:Tutored Chinese students the English language. Helped improve students' grammar, pronunciation, and vocabulary.
Industry:Not ApplicableEmployment Period:February 2015 to June 2016 (16 Months)Duties and Responsibilities:Accounts specialist of Aussies telecommunication services. Attended customer's billing dispute and provided necessary resolution. Explained Billing inquiries. Processed customers' request on changing account information.
Industry:Not ApplicableEmployment Period:August 2016 to March 2017 (7 Months)Duties and Responsibilities:Attended customer's billing dispute and provided necessary resolution. Explained Billing inquiries. Processed customers' request on changing account information.
Industry:Not ApplicableEmployment Period:October 2018 to September 2019 (11 Months)Duties and Responsibilities:Managed corporate accounts by providing them prospective clients through business directories and client referrals. Answering and making calls, creating and responding to emails and helped customers find what they want by creating solutions and ensure a smooth sales process.
Industry:Not ApplicableEmployment Period:January 2020 to January 1970 (1 Month)Duties and Responsibilities:customers' concerns from the status of their orders, placing and changing orders, product inquiries to cancellation of orders. Due to my previous experience I was assigned to conduct interviews as well with applicants that are hoping to be part of the company.
Industry:Not ApplicableEmployment Period:December 2020 to February 2021 (2 Months)Duties and Responsibilities:As a Senior Recruiter, I am directly responsible for the delivery of offshore-based recruitment services to our client in the US (Healthcare organizations mostly). I am covering different tasks in the areas of active and passive sourcing, pre-assessment, candidate and employer scheduling as well as ongoing candidate engagement just to name a few.
Industry:Not ApplicableEmployment Period:February 2021 to January 1970 (1 Month)Duties and Responsibilities:As a VA for a travel company in Hawaii I am responsible for taking in calls and making reservations for excursions that we have. I attend to customers and interact with them via phone, email or chat. I am directly responsible in responding to inquiries about our products and services. Some of my responsibilities also include, but are not limited to, gather and update customer's info and handle admin tasks (check employees timesheet and send pay slips to employees).
Not Applicable
Skills

★★★ Advanced:
Microsoft Dynamics

★★ Intermediate:
Hubspot CRM, CRM

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ACER Aspire 3

Processor:

11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz

Operating System:

Windows 11