Industry:Computer / Information Technology (Software)Employment Period:January 2013 to January 2015 (24 Months)Duties and Responsibilities:
- Supervising Facility check-ups as per established Company and ISO 27001 Policy requirements.
- Handle entire employee onboarding procedures
- Custodian and maintainer of the HR Employee
- Master list with up to date and accurate employee data for existing and disengaging employees.
- Processing external entry procedure related to immigration department and responsible for processing employee requests.
- Managing incoming and outgoing calls.
- Welcoming and supervising visitor entry and exit.
- Sorting and distributing incoming mails.
- Reception area and maintenance according to the company’s required standard of cleanliness.
- Daily providing interdepartmental support to ensure timely and effective coordination of time sensitive daily tasks.
- Gail has been working for almost 10 years in Business Process Outsourcing handling sales, healthcare, telecommunication, and retail accounts, and Cosmetic and food industries where she handled and performed roles such as Customer Service Representative, Customer Service - Advisor II, Technical Service Representative, HR Operations Coordinator, Personal Assistant, Events Specialist and Front Desk Administrator.
- She is exposed to the following tasks:
- Phone Support - Inbound and Outbound
- Customer Service
- Email and Chat Support
- Technical Support
- Sales
- Billing and Collections
- Administrative Tasks
- She handled tasks relating to appointment setting and scheduling of technicians when she worked for the following clients
- Hotel based in the US where she set up an appointment and booked reservations
- Telecommunication company where she manages the schedule of technicians for deployment as well as acting as support to do the first line of resolution
- She has also used a Property Management System, which is a centralized system to manage tickets for work schedule, appointments, and complaints
- She is proficient in using Asana, Slack, CRMs, G-Suite, call tools, DocuSign, Outlook, MS Office, Canva, and Adobe.
- She can start asap, is amendable working any shifts and is open for any full-time or part-time role.
Predictive Index Profile - GuardianStrongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral SummaryA very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Gail Wendy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.