Candidate No. 483658
PLAY AUDIO
DANIELLE NICOLE

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Phone Support, Administrative Support, more

★★ Intermediate:

Virtual Assistant Skills, Order Processing, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Nicole has over three years of experience in the customer service industry

She worked for a telco company in the US, offering assistance to customers having issues with their mobile and directTV

Answered billing inquiries and processed payment extension requests

She also worked for a pizza company in the US taking orders from customers over the phone

She recently worked as a virtual assistant for a real estate company in the US where she supported the team leader and other real estate agents

Some of her responsibilities include:

  • Calendar Management
  • Appointment Setting
  • Creating zoom meeting links
  • Taking meeting minutes and sharing to team members
  • Create campaign designs and flyers
  • Edit and submit contracts in CRM

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Guardian

https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Nicole is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Nicole will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, she will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

 

 

 

 

 

Employment History
Industry:Not ApplicableEmployment Period:February 2022 to September 2022 (7 Months)Duties and Responsibilities:
  • Providing real time assistance on taking orders
  • Respond to queries on order status
Scheduling, customer service
Industry:Property / Real EstateEmployment Period:July 2022 to September 2022 (2 Months)Duties and Responsibilities:
  • Plot scheduled meetings on Google Calendar
  • Creating zoom meeting links
  • Create campaign designs and flyers
  • Coordinate with agents on the requirements of either seller/buyer
  • Other administrative Tasks
Industry:TelecommunicationEmployment Period:June 2019 to February 2022 (32 Months)Duties and Responsibilities:
  • Managed complex various concerns of the customer
  • Providing real time assistance to resolve Spanish - native language ongoing issues
  • Answering calls and chat to address concerns
Not Applicable
Skills

★★★ Advanced:
Customer Service, Phone Support, Administrative Support

★★ Intermediate:
Virtual Assistant Skills, Order Processing

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

0

Processor:

0

Operating System:

Windows 10