Candidate No. 483516
PLAY AUDIO
REEM

Customer Support

Email Support Agent

Chat Support Agent

Order Processing Specialist

Skills

★★★ Advanced:

Customer Service, Customer Support, Customer Handling, more

★★ Intermediate:

Order Entry, Order Processing, Order Management, Order tracking, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Reem has been working for 5 years as a Nursing Attendant, Sales and Customer Service Representative, and Virtual Assistant within the Medical, BPO, and Ecommerce industry.
  • She supported the following tasks:
    • Order Management
    • Processing refunds
    • Sales
    • Data Entry
    • Phone Support
    • Customer Support
    • Email Management
  • Well-versed in using tools and applications like:
    • Gorgias
    • Shopify
    • Hubstaff
    • Microsoft Office(Word,Excel and PowerPoint)
    • Google Suite
  • She can start as soon as possible. Open to a full-time position in any time zone.
Predictive Index Behavioral Profile-  Guardian


Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.


Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Reem will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Employment History
Nursing Attendant
Industry:Healthcare / MedicalEmployment Period:March 2017 to April 2020 (37 Months)Duties and Responsibilities:• Provide direct quality care to patients.
• Coordinate workforce management objectives with a focus on individual, departmental, and hospital-wide initiatives.
• Interact and communicate with patients of all ages and ethnic backgrounds, giving quality medical care and treatment.
Sales Agent and Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2020 to October 2020 (5 Months)Duties and Responsibilities:• Placing Orders
• Providing excellent and satisfying services.
• Finding a Missing Item
• Provide quality service
• Customer Support
• Track some parcels
Virtual Assistant
Industry:OthersEmployment Period:September 2020 to December 2022 (27 Months)Duties and Responsibilities:
  • Listing all orders needed to be Refund 
  • Track the order
  • Finding a Missing Item
  • Fulfill the Unfulfilled order number.  
  • Assigning Tickets to all Customer Service 
  • Getting all inquiries of the agent to the manager
Sales Agent and Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2020 to June 2022 (19 Months)Duties and Responsibilities:
  • Placing Orders
  • Processing Returns and tracking the product
  • Finding a Missing Item
  • Provide quality service
  • Customer Support
Not Applicable
Skills

★★★ Advanced:
Customer Service, Customer Support, Customer Handling

★★ Intermediate:
Order Entry, Order Processing, Order Management, Order tracking

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14412071936

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Toshiba

Processor:

Intel Core i5

Operating System:

Windows 10