Candidate No. 481686
PLAY AUDIO
April Lou

Customer Support

Telemarketer

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Clerical Skills, Digital Marketing, Customer Handling, more

★★ Intermediate:

CRM, Slack, Microsoft Office, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
April has 15 years of experience working in the BPO and Retail industry
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
  • Answering customer billing, order, and invoice inquiries
  • Troubleshooting devices 
  • Account Activation
  • Customer retention
  • Upselling
  • Handling inbound and outbound calls
  • Email and chat support
  • Book appointments with Doctors
  • Advise clients about insurance plans
She was also a former Overseas Filipino Worker who worked as an Administrative Assistant for almost 7 years where she carry-out tasks like updating files, sending emails, and answer inquiries through phone calls
She is proficient in using the following tools:
  • Microsoft Office Suite (Word and Excel)
  • Cisco
  • Atlas
She can start immediately
She is amenable to working a dayshift schedule for either full-time or part-time roles

Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. 

Employment History
Level II Customer Care Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2008 to January 2010 (16 Months)Duties and Responsibilities:
  • Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
  • Troubleshooting the product and services to best fit their needs and expectations.
  • Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
  • Answering phone calls to respond to orders, general inquiries, invoice questions.
Administrative Assistant
Industry:Not ApplicableEmployment Period:October 2011 to May 2017 (67 Months)Duties and Responsibilities:
  • Answering and receiving phone calls.
  • Sending faxes and emails in matters related to the office jobs and related works.
  • Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
  • Checking Telegraphic Transfers from clients.
Technical Support / Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2018 to April 2023 (62 Months)Duties and Responsibilities:
  • Responsible for answering and resolving advanced product technical-support questions received from customers.
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Evaluation of the systems' problems to recommend enhancements
Healthcare Support Associate (Part-time)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to March 2023 (26 Months)Duties and Responsibilities:
  • Greeting Customer in a friendly, professional manner.
  • Furnishing members and Health care practitioners with details regarding members benefits.
  • Provide pre-authorization for medical treatment, and outline information regarding co-payments
  • Advise current and prospective members about the most suitable plans based on their needs.
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Not Applicable

Graduation Date:

April 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Clerical Skills, Digital Marketing, Customer Handling

★★ Intermediate:
CRM, Slack, Microsoft Office

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14307715606

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

RYZEN 5

Operating System:

Windows 11