- Performed troubleshooting techniques for iOS and Android users over the phone to identify and resolve issues.Conducted market research and explore new business opportunities
- Gather customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
- Maintained updated knowledge of company products and services to better provide customer support and service solutions.
- Kept customers informed of progress during the issue lifecycle and make follow-up calls or communication in a timely manner
Strongest Behavioral
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Daren will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.