Candidate No. 481357
PLAY AUDIO
Edmy

Virtual Assistant

Phone Support Agent

Email Support Agent

Data Entry Specialist

Skills

★★★ Advanced:

Insurance Consulting, Contact Verification, Customer Handling, more

★★ Intermediate:

Insurance Consulting, Customer Relations, Customer Service, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

US Central Standard Time, US Mountain Standard Time, US Eastern Standard Time, US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
  • and supported the following tasks:
    • Medical Insurance and claims verification
    • Invoices and claims
    • Inbound and Outbound call
    • Customer Handling
    • Email Management
    • other Admin tasks
  • She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
  • She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Predictive Index Behavioral Profile-  Adapter


Strongest Behaviors
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary 

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History
BEHAVIORAL HEALTH CUSTOMER CARE
Industry:Healthcare / MedicalEmployment Period:January 2017 to January 2020 (36 Months)Duties and Responsibilities:
  •  Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
  • These are patients  that suffer from mental health and substance  abuse.
  • We locate the information needed by the providers for them to service these  patients. 
INSURANCE VERIFICATION SPECIALIST
Industry:Healthcare / MedicalEmployment Period:January 2020 to January 2021 (12 Months)Duties and Responsibilities:
  •  Our primary task was to verify patients'
  • Our primary task was to answer calls from benefits and eligibility for
  • Durable Medical people who would want to book a hotel Equipments.
  • We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
  • Each booked reservation is also considered a insurance information if needed. sale for us.
ACCOUNTS RECEIVABLE SPECIALIST
Industry:Healthcare / MedicalEmployment Period:January 2021 to January 2022 (12 Months)Duties and Responsibilities:
  •  I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
  • We refill their DME provider.
  • We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
  • I am also trained to use EMR tools.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2014 to January 2017 (36 Months)Duties and Responsibilities:
  • Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
  • Each booked reservation is also considered a sale for us
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2020

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Insurance Consulting, Contact Verification, Customer Handling

★★ Intermediate:
Insurance Consulting, Customer Relations, Customer Service

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Shared Room

Speed Test Result:

Download:44.91, Upload:48.21

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel Core i5

Operating System:

Windows 10