Customer Support
IT HelpDesk Specialist
Technical Support Specialist
★★★ Advanced:
Database Handling, Technical Support, Citrix Environment, Microsoft Office, more
★★ Intermediate:
SQL, Visual Basic, HTML, Java, more
Hourly Rate Gauge
Today's value AUD $19.81
$17.25
if $ 1 = PHP 42$22.20
if $ 1 = PHP 30*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $19.81 per hour or $3433.33 per month
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 2009
Located In:
Philippines
License and Certification:
Not Applicable
★★★ Advanced:
Database Handling, Technical Support, Citrix Environment, Microsoft Office, Avaya, VMware
★★ Intermediate:
SQL, Visual Basic, HTML, Java
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Acer
Processor:
i5
Operating System:
Windows 10
He has more than 5 years of experience as an IT Helpdesk Professional
He has experience supporting US and Australian clients
He has handled roles that include Data Encoder, Customer Service Representative, IT Service Desk, and L2 Application Support Specialiast
He is adept at doing the following:
- Providing level 1 and 2 technical support
- Identifying and resolving technical issues via phone (inbound and outbound), email, and remote access
- ISP Support (DSL, NBN, Email, and Website Hosting)
- Troubleshooting with Windows Workstation operating systems
- Manage customer devices through MDM vis MS Intune
His tech stack includes:- Office 365
- Citrix
- DOS
- VMWare
- Avaya
- Outlook
- Ticketing System (ServiceNow, Remedy)
- HTML
- SQL
- Java
He is a Certified Six Sigma Yellow BeltHe is amenable to working the dayshift for any full-time position. He needs to render 4 weeks to start.
Predictive Index Behavioral Profile- Individualist
https://www.predictiveindex.com/reference-profile/individualist/
Strongest Behaviors
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Behavioral SummaryChristian is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
In expressing and acting on his ideas, he is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set he’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.