Candidate No. 476510
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Alexandrea

Virtual Assistant

Appointment Setter

Social Media Marketer

Email Support Agent

Skills

★★★ Advanced:

Medical Records Research, Medical Billing Coding, Customer Handling, more

★★ Intermediate:

Graphic Design, Appointment Setting, Outbound Appointment Setting, Leadership, more

Hourly Rate Gauge

Today's value  AUD $18.16

$15.88

if $ 1 = PHP 42

$20.27

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $18.16 per hour or $1574.22 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Alex has been working for 8 years within BPO, Healthcare and Advertsing Industries. She handled different positions such as Appointment Setter for the Solar and Loan Program and was promoted to Team Leader, Customer Service team lead to pioneer account  Medical Billing Specialist, and, Social Media Manager/VA.
  • She is knowledgeable in performing the following 
    • Cold Calling
    • Email Management
    • Chat Support
    • Processing patients' billing information
    • Appointment Setting
    • Content Copying
    • Market Research
  • She is proficient in different tools and applications like Helpdesk Ticketing, Zoho,Social, Mailchimp, Hootsuite, Salesforce, Desk.com, Zendesk , Vidial, Hubspot, Hubstaff, Oracle, Vericle, Social media platforms like  Facebook | LinkedIn Tiktok | Instagram.
  • She is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile-  Operator

Strongest Behaviors
  • A relatively private individual, it takes Alexandrea some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.


Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Alexandrea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Appointment Setter
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2015 to April 2017 (27 Months)Duties and Responsibilities:● Updated lead rating and prospects interaction in CRM
● Perform Outbound Calls to prospects
● Identify key industry prospects and develop sales leads
● Evaluate prospective properties for shading, sun exposure, and a viable roof space
● Giving ideas to client for effective script
Medical Records Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2017 to May 2020 (37 Months)Duties and Responsibilities:Billing Management for Pain Management Clinic Ensure to provide accurate MRs Sending MR request Answering provider inquiry HIPAA Compliance
WFH - Medical Clearance Specialist
Industry:Healthcare / MedicalEmployment Period:July 2020 to April 2022 (21 Months)Duties and Responsibilities:
  • Adheres to HIPAA privacy program
  • Make Outbound Calls to Clinic and Hospitals to follow up on patients Medical Clearance
  • Exceeded Company’s KPI requirements Utilizing all tools given
  • Scheduling follow up calls to clinics/patients Internal
  • Communications/request - clients/teams and departamental
  • Process patient Billing Information and Procedures Additional responsibility with internet scope of position
Social Media Manager / VA
Industry:Advertising / Marketing / Promotion / PREmployment Period:August 2022 to April 2023 (8 Months)Duties and Responsibilities:
  • Administrative task : research, data gathering, reportorial task, scheduling, phone and email management.
  • Schedule meetings
  • Prepare meeting documents
  • Utilizing all tools given
  • Create and delegates
  • Marketing plans,
  • Graphic Designing and Content writing Research on Market trends
  • Used Facebook, Instagram, WhatsApp, LinkedIn Sales Navigator, Twitter
  • Regularly track social media accounts and creating various contents
  • Respond to customer queries in a timely manner Update internal database
Medical Billing Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2022 to July 2024 (25 Months)Duties and Responsibilities:Submit claims to insurance companies and follow up on outstanding balances. Process billing statements and invoices for patients. Resolve billing discrepancies and appeal denied claims. Stay updated on healthcare regulations and compliance requirements. HIPAA Compliance
Not Applicable
Skills

★★★ Advanced:
Medical Records Research, Medical Billing Coding, Customer Handling

★★ Intermediate:
Graphic Design, Appointment Setting, Outbound Appointment Setting, Leadership, Cold Calling

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14834863192

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

AMD Ryzen 5

Operating System:

Windows 10