Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2013 to May 2014 (16 Months)Duties and Responsibilities:I provide members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered.
Candidate No. 475120
PLAY AUDIO
Joan
Customer Support
Technical Support Specialist
Phone Support Agent
Skills
★★★ Advanced:
Salesforce CRM, Zendesk, Appointment Setting, Customer Experience, more
★★ Intermediate:
Legal, Technical Support, more
Hourly Rate Gauge
Today's value AUD $11.59
$10.38
if $ 1 = PHP 42$12.58
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $11.59 per hour or $2008.83 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Patient Care Advocate
Technical Support Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to August 2022 (53 Months)Duties and Responsibilities:
- As a Technical Support Analyst, provided a high level of technical services for insurance companies, clients, and underwriter
- Responded to inquiries received via inbound telephone calls, live chat, and email
- Identified, researched, and resolved agents' escalation and unique inquiries daily and maintained up-to-date knowledge of bank policies regarding procedures
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2014 to March 2018 (45 Months)Duties and Responsibilities:
- Provide seamless delivery of problem resolution to customers who encounter complex technical issues with online and mobile banking
- Assists customers with bank account transaction inquiries and issues over the phone
- Responsible for forecasting and allocating available leave for all members of the team
Appointment Setter
Industry:Healthcare / MedicalEmployment Period:July 2022 to January 2023 (6 Months)Duties and Responsibilities:Healthcare Professional Agency in Australia. As a Healthcare Appointment Setter, I managed the scheduling of nursing staff for various medical facilities through a combination of inbound and outbound calls. My primary role involved ensuring that nurses were accurately matched with the specific needs of our clients, maintaining a smooth and efficient scheduling process.
Remote Support Specialist
Industry:EducationEmployment Period:January 2023 to June 2024 (17 Months)Duties and Responsibilities:HeyTutor is a a provider of customized in-person and online tutoring solutions for school districts across the United States. As a Remote Support Specialist, I provided comprehensive administrative support to ensure the smooth operation of tutoring services. My role encompassed a variety of tasks, including scheduling, email correspondence, and payroll management.
Website Developer
Industry:Computer / Information Technology (Software)Employment Period:January 2023 to September 2024 (20 Months)Duties and Responsibilities:Simple Biz is a web development agency specializing in creating affordable, high-quality websites tailored for local businesses across the United States. As a Web Developer at Simple Biz, I was responsible for creating high-ranking, SEO-optimized websites for local businesses across the United States. My role involved designing, developing, and optimizing websites to enhance online visibility and drive business growth.
Education History
Field of Study:
Engineering (Industrial)
Major:
Industrial Engineering
Graduation Date:
October 2014
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Salesforce CRM, Zendesk, Appointment Setting, Customer Experience, Technical Support, B2B, Microsoft Office
★★ Intermediate:
Legal, Technical Support
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Asus
Processor:
Inter Core i5
Operating System:
Windows 11
Predictive Index Behavioral Profile - Controller
Strongest Behaviors
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Behavioral SummaryJoan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.