Candidate No. 465722
PLAY AUDIO
Saturnino

Customer Support

Phone Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Sales, Customer Handling, Customer Service, Chat Support, more

★★ Intermediate:

Technical Support, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Saturnino has over four years of customer service experience

He worked as a chat support agent for Xbox providing technical assistance to customers having issues with their device

Performed basic troubleshooting of hardware and game tutorial

Processed billing and refunds

He also worked for a car radio service in the US processing subscriptions and billing inquiries

Saturnino also has sales and customer retention experience

He is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Altruist

https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors: 

  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary:

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Saturnino is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Saturnino gets along easily with a wide variety of people.



 
Employment History
Sales and Retention Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2021 to July 2022 (7 Months)Duties and Responsibilities:
  • Handles new sales
  • Handles general inquiry
  • Retention specialist
Support Professional
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2020 to December 2021 (22 Months)Duties and Responsibilities:
  • We do handle accounts and billing
  • Troubleshooting
  • Subscription
  • Upselling
  • Retention and cancellation
Casino Dealer
Industry:Entertainment / MediaEmployment Period:November 2016 to November 2019 (36 Months)Duties and Responsibilities:
  • Customer service
  • Dealing cards
  • Paying and collecting customers bet
Technical Support Professional
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2014 to October 2016 (25 Months)Duties and Responsibilities:
  • Handles billing and accounts
  • Troubleshooting
  • Game walkthrough
  • Connectivity
Waiter
Industry:Not ApplicableEmployment Period:October 2013 to February 2014 (4 Months)Duties and Responsibilities:
  • Customer service
  • Taking customer order
  • Service customers food and beverage
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Not Applicable

Graduation Date:

January 2012

Located In:

Philippines

License and Certification:

Best Researcher of the Year

Skills

★★★ Advanced:
Sales, Customer Handling, Customer Service, Chat Support, Inbound Sales, Customer Retention

★★ Intermediate:
Technical Support

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 22.47, Upload: 6.60

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Intel Core i5

Operating System:

Windows 10