Candidate No. 465488
PLAY AUDIO
Ryan

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Team Management, Customer Service Management, Executive Assistance, Calendar Management, more

★★ Intermediate:

Lead Generation, Project Management, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Ryan took Associate Course in Hotel Restaurant Tourism and Management. However, he excels in the BPO Industry specifically in Financial accounts. He has expertise in:
  • Assisting customers with auto loans and lease
  • Dealership quotation
  • Consumer banking
  • Claims and disputes
  • Insurance claims
  • Financial statements
  • Credit score disputes
  • Upselling
  • Filing taxes
He is proficient in using different tools and software:
  • CRM
  • Salesforce
  • Yellow Pages

Predictive Index Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/

Strongest Behaviors
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Behavioral Summary

Ryan is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
Employment History
Industry:Not ApplicableEmployment Period:November 2016 to May 2022 (66 Months)Duties and Responsibilities:1085 Gov M Cuenco Ave Nov 2016- May 2022 (Fulltime) Talamban Cebu City 6000 CSR for Retail Consumer Banking CSR for Credit Cards rgelacio1995@gmail CSR for Technical Support CSR for Claims and Disputes +64 917 306 6302 CSR for Fraud CSR for OnlineMoney Movement CSR for Electronic Money Research
Industry:Not ApplicableEmployment Period:September 2014 to October 2016 (25 Months)Duties and Responsibilities:Skills Live Chat Support Team Captain (OIC) •Project Management Development Center Coach •Problem Solving Site and Division Employee Engagement Rep •Creative and always thing outside the box Sykes Asia Cebu (Ally Financial) •Successful leading and working in SEPT 2014- OCT 2016 (Fulltime) a team environment and CSR for Retail Auto Loan independently CSR for Auto Lease CSR for Dealership Quotation •Exceptional communication skills SR CSR Technical Support •The ability to manage work under Sales Rep for Bank Product and Services pressure and multitask Payments Analyst •The ability to adapt to change Insurance Claims efficiently Credit Score Disputes Site and Account Dept Employee Engagement Rep and deliver quality results •Maintained and organized Education and Certifications numerous work files Trained as Lead Generation Verifier Trained as Debt Relief Specialist
Not Applicable
Skills

★★★ Advanced:
Team Management, Customer Service Management, Executive Assistance, Calendar Management, Problem management, Data Entry, Product Listing

★★ Intermediate:
Lead Generation, Project Management, Technical Support

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HUAWEI

Processor:

I3

Operating System:

Windows 10