Candidate No. 465351
PLAY AUDIO
Mariz

Customer Support

Email Support Agent

Chat Support Agent

Back-Office Administrator

Skills

★★★ Advanced:

Administrative Support, Data Entry, Email Handling, Email Support, more

★★ Intermediate:

Scheduling, Social Media Marketing, Social Media, Social Media Management, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant. 
  • She has supported various administrative tasks such as:
    • order management
    • chat support
    • data entry
    • email management
    • social media management
    • travel arrangements
    • taking inbound calls
  • She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
  • She can start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.

Employment History
Customer Happiness Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2016 to January 2022 (72 Months)Duties and Responsibilities:
  • Responding to inquiries about a company's products or services.
  • Handling customer complaints.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Providing order information and tracking details.
Virtual Assistant
Industry:Transportation / LogisticsEmployment Period:November 2012 to January 2015 (26 Months)Duties and Responsibilities:
  • Provide customer service as the first point of contact. 
  • Plan truck pickups and deliveries.
  • Monitor tracking events. 
  • Organize drivers' calendars.
  • Manage contact list. 
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2008 to October 2012 (57 Months)Duties and Responsibilities:
  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Process orders on customers' behalf. 
  • Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
  • I am responsible for diagnosing and repairing faults. 
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Tourism Management

Graduation Date:

May 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Support, Data Entry, Email Handling, Email Support, Chat Support, Customer Handling, Customer Support, Customer Experience, Order Management, Order Processing

★★ Intermediate:
Scheduling, Social Media Marketing, Social Media, Social Media Management

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Download: 398.32, Upload: 189.20

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Apple MacBook Pro

Processor:

1.4 GHz Quad-Core Intel Core i5

Operating System:

MacOS X