Gail has 11 years of experience working as a Customer Service representative in different BPO companies
She has handled Telco, TV, and online shopping accounts where she supported US, UK, and Australian clients
As an experienced Customer Service Specialist, she has assisted customers with their TV, internet, and home phone service issues
She has accommodated customer account updating and billing inquiries
She also did Chat support and a bit of Sales support
One of her career accomplishments is when she was promoted twice (Level 2 and Level 3) at work
She is proficient in using Microsoft Office Suite (Word, Excel, and PowerPoint) and Bitrix
She can start immediately 
She is amenable to working the day shift schedule for any full-time or part-time roles.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors
 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Gail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Gail, who takes responsibilities very seriously.

With experience and/or training, Gail will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Gail is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.