Industry:Not ApplicableEmployment Period:September 2019 to December 2021 (27 Months)Duties and Responsibilities:arguments to existing and prospective customers
IQOR Philippines Inc. • Perform cost-benefit and needs analysis of existing/potential
customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
and coordinate sales effort with team members and other
departments
• Keep abreast of best practices and promotional trends and continuously improve
through feedback
Candidate No. 463940
PLAY AUDIO
Isaac
Customer Support
Phone Support Agent
Email Support Agent
Chat Support Agent
Skills
★★★ Advanced:
Phone Support, Email Handling, Back-office, Inbound Calls, more
★★ Intermediate:
Excel VBA, Microsoft, more
Hourly Rate Gauge
Today's value AUD $13.23
$11.76
if $ 1 = PHP 42$14.50
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time Part Time
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $10.77 per hour or $1866.38 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Representative
Client Services Coordinator
Industry:Not ApplicableEmployment Period:April 2022 to October 2022 (6 Months)Duties and Responsibilities:Locating Tracking Numbers for samples
Score Promotions Canada • Checking Inventory
• Getting Shipping Estimates
• Order Entry
• Requesting Virtuals
• Storing files and Artwork
• Communicating with our internal team to check on order status should a client ask
• Sending Proofs to Clients
• Sending Artwork to our Art team to prepare proofs
• Sending Proofs to Clients
• Creating Presentations PowerPoint as needed
• Providing general day to day customer service to clients and vendors
• Providing executive assistant support as needed
• Ad hoc duties as assigned
Chat and Email Support Responsibilities
December 2021- April 2022 • Provide accurate and timely responses for inquiries coming
TaskUs LizardBear through email and live chat support channels.
• Document each customer's question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email.
• Oblige to maintain the company's worldwide reputation by serving on the frontline of customer experience with excellent
communication skills and providing satisfactory solutions to a
diverse range of queries.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints, identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Strive for Good Customer Satisfaction and Experience and ensure that all chats and emails are handled professionally based on the Quality Guidelines set by the Client
Sales and Customer Service Responsibilities
Education History
Field of Study:
Not Applicable
Major:
Not Applicable
Graduation Date:
January 1970
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Phone Support, Email Handling, Back-office, Inbound Calls, Salesforce CRM
★★ Intermediate:
Excel VBA, Microsoft
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
HP
Processor:
12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
Operating System:
Windows 11
- Ice has a bachelors degree in Physical Education.
- He has almost 4 years professional work experience in the business process outsourcing industry handling, retail, sales and promotion accounts where he supported the following tasks:
- Phone Support - Inbound and Outbound calls
- Sales Representative
- Customer Service
- Email and Chat Support
- Loyalty and Retentions specialist
- Order Entry
- Processing,placing, replacement and tracking orders
- Process refunds, approvals and creating warranty orders.
- Sourcing items, creating proposals, quotes
- He has an experience working for a Canadian and American Clients.
- He has been awarded from his previous company as the employee of the month for several times.
- He can start asap, amendable working any shift, open for any full-time or part-time role.
Predictive Index profile - AdapterStrongest Behaviors
- Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
- Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
Behavioral SummaryThis is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Isaac is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.