Nurse Encoder/Receptionist
Industry:Healthcare / MedicalEmployment Period:October 2012 to April 2013 (6 Months)Duties and Responsibilities:
- Assisted with answering phone calls and emails and delivering mail to support administrative staff.
- Collated medical data for patient records, maintaining strict confidentiality.
- Welcomed guests and clients in friendly, positive manner.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
Nurse Encoder/Receptionist
Industry:Healthcare / MedicalEmployment Period:April 2013 to June 2013 (2 Months)Duties and Responsibilities:
- Assisted with answering phone calls and emails and delivering mail to support administrative staff.
- Collated medical data for patient records, maintaining strict confidentiality.
- Welcomed guests and clients in friendly, positive manner.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2013 to February 2014 (3 Months)Duties and Responsibilities:
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support.
Customer Service Representative
Industry:Banking / Financial ServicesEmployment Period:March 2014 to August 2022 (101 Months)Duties and Responsibilities:
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth running banking operations.
- Updated physical and online records precisely and promptly, ensuring accurate customer data and accounting information.
- Promoted new banking products to customers, encouraging increased sign up against weekly targets.
- Handled customer enquiries and transactions accurately and efficiently, ensuring optimal service.
- Greeted bank customers with warmth and professionalism, maintaining positive company reputation.
- Maintained excellent knowledge of banking products and account types to deliver outstanding customer advice.
- Louie has 10 years of working experience in Customer Service and Technical Support. She has 8 years of experience working in a Banking company as a Customer Service Representative. She also had experience working in BPO and Healthcare.
- She has experience with customer handling via call, chat, email . She also audits fraudulent financial activities and flags those transactions to protect the company. She got a Virtual Assistant/ Social Media Marketing Certification
- She is well-informed in Basic Mandarin and Fukien
- She is proficient in using:
- She can start immediately and is open for full time position
Predictive Index Behavioral Profile - OPERATOR○ Microsoft Word
○ Excel
○ Canva
○ Google Docs
https://www.predictiveindex.com/reference-profile/operator/
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent, and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary