Rochelle has a degree in Electronics and Communications Engineering.
She has been working for 10 years now and has worked as a Technical Support Officer, Technical Engineer, Supervisor and more recently as a Business Technology Support Analyst.
She has good communication skills she is able to express herself well.
Her experience in using software is with the following:
- Jamf Pro
- Slack
- Google Suite
- One login
- Zoom
- Chili Piper
- Microsoft 365
- Microsoft Office
- Coupa
- Intercom
- Gong
- Zscaler
- Zerofox
- Jira
- Confluence
She has the following certifications:
- Apple Certified Mac OS Technician (ACMT)
- Apple Certified iOS Technician (ACIT)
Most of her experience dealt with technical support for both hardware and software.
She has 8 years of experience working with Mac and iOs, she started out as a Technical Engineer and was promoted to a supervisor.
She is adept at diagnosing and troubleshooting software and hardware issues for iOs and Mac products (Macbook, iPad, and iPhone).
She is familiar with using remote desktop applications and help desk software.
She has experience dealing with customers from the US, EMEA, and APJ.
She has handled support via phone, chat, and email.
She needs to render 2 weeks before she can start.
Predictive Index Behavioral Profile - Specialist
Specialist - The Predictive IndexStrongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Detail-oriented and accommodating; most comfortable working as part of a well-dened team for which they produce high-quality output and decisions.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary
Rochelle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Rochelle, who takes responsibilities very seriously.
She has been working for 10 years now and has worked as a Technical Support Officer, Technical Engineer, Supervisor and more recently as a Business Technology Support Analyst.
She has good communication skills she is able to express herself well.
Her experience in using software is with the following:
- Jamf Pro
- Slack
- Google Suite
- One login
- Zoom
- Chili Piper
- Microsoft 365
- Microsoft Office
- Coupa
- Intercom
- Gong
- Zscaler
- Zerofox
- Jira
- Confluence
She has the following certifications:- Apple Certified Mac OS Technician (ACMT)
- Apple Certified iOS Technician (ACIT)
Most of her experience dealt with technical support for both hardware and software.She has 8 years of experience working with Mac and iOs, she started out as a Technical Engineer and was promoted to a supervisor.
She is adept at diagnosing and troubleshooting software and hardware issues for iOs and Mac products (Macbook, iPad, and iPhone).
She is familiar with using remote desktop applications and help desk software.
She has experience dealing with customers from the US, EMEA, and APJ.
She has handled support via phone, chat, and email.
She needs to render 2 weeks before she can start.
Predictive Index Behavioral Profile - Specialist
Specialist - The Predictive Index
Strongest Behaviors
Behavioral Summary
Rochelle is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Rochelle, who takes responsibilities very seriously.