Candidate No. 462458
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Paul Martin

Sales

Outbound Sales Specialist

Lead Generation Specialist

Inbound Sales Representative

Skills

★★★ Advanced:

Sales, Customer Service, Email Lead Generation, Email Marketing, more

★★ Intermediate:

Inbound Sales, Lead Generation, Oracle, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Paul has 20 years of collective experience in customer service and sales and marketing. While waiting for his degree in AB English, he applied to and got hired by a BPO where he started as an agent. Eventually, he got promoted to Supervisor. He progressed and became a Manager in the other companies he's been with. Fast forward to 2017, he was introduced to freelancing and was hired in businesses based in the US and UK. In his employment, he was able to provide his expertise to employers and clients within the financial, IT, and insurance industries where he performed the following:
    • Inbound and outbound sales
    • Content marketing
    • Social media management
    • Lead generation
    • Email marketing
    • Call center management
    • Business development
    • Appointment setting
    • Customer service
    • Telemarketing
  • For lead generation, he utilized LinkedIn Sales Navigator along with other social media platforms such as Facebook and Instagram. 
  • As a leader, he used to manage 10+ team supervisors and more than 150 agents.
  • Paul is proficient with Slack, Zendesk, Zoho, HubSpot, Salesforce, Mailchimp, Mailshake, Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Teams, Trello), Monday.com, Jira, Apollo.io, and LinkedIn Sales Navigator.
  • He can start immediately and prefers full-time, morning, or mid-shift roles.
Predictive Index Behavioral Profile - Strategist

Strongest Behaviors
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral Summary

Paul Martin is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Paul Martin takes work and responsibilities very seriously and expects others to do the same.

Employment History
Call Center Supervisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2002 to February 2005 (27 Months)Duties and Responsibilities:
  • Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, collections, sales and infomercials, catalog requests and telco projects.
  • Innovated incentive plans and schemes to boost up the morale of reps.
  • Consistent Top Supervisor for customer service campaigns.
  • Started as a customer service representative and became a consistent top seller and up seller as well.
  • Conduct interviews for potential external & internal candidates up to Senior Supervisor level.
  • Handle all promotions, transfers, salary increases requested from the recruitment team and advice the compensation section with the needed feedback for implementation.
Shift Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2005 to June 2008 (38 Months)Duties and Responsibilities:
  • Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, collections, surveys and VoIP projects.
  • Mentoring and coaching supervisors to achieve respective KPI's.
  • Responsible for service delivery execution including achieving contractual center performance metrics and assisting with monthly budget preparation and managing financial resources.
  • Reports directly to the call center manager.
  • Enacted as Account Coordinator, QA, and as a Trainer.
  • Supervises the hiring process performed by the recruitment team to assure smooth implementation.
  • Cross trained for Dell consumer sales, collections, appointment setting and surveys.
Call Center Supervisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2008 to December 2010 (30 Months)Duties and Responsibilities:
  • Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI's such as AHT, ACW, CRT, etc.
  • Coaching and motivating the team to achieve and or exceed goals.
  •  Perennial Top Supervisor for T-mobile and was able to promote 2 team members as Coaches.
  • Interacts well with management as well as clients making sure that exceptional customer service is being delivered.
Call Management Administrator Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2011 to July 2014 (42 Months)Duties and Responsibilities:
  • Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar with regards to their IBM machines and other OEM's.
  • Maintains the CRM (Citrix) for all existing and new clients.
  • Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
  • Assure the compliance of requested job vacancies with the budgeted headcount planned.
  • Conduct interviews for potential external & internal candidates.
Senior Campaign Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2015 to February 2017 (15 Months)Duties and Responsibilities:
  • Managing email content and email blasting for various clients.
  • Managing support operations to achieve client goals and metrics.
  • Managing 10+ team leaders & 150+ agents for TKV, traffic data analysis.
  • Maintains set KPI's and reports directly to the Site Director.
  • Oversees overall performance of the campaign.
Project-Based Contractor
Industry:Not ApplicableEmployment Period:March 2017 to March 2018 (12 Months)Duties and Responsibilities:
  • Lead generation and appointment setting for financial accounts.
  • Extract leads over the internet using various sources like Linked In Sales Navigator and other social media platforms.
  • Responds to calls and emails from customers whenever necessary.
  • Telemarketing for surveys and callbacks.
Account Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to August 2019 (17 Months)Duties and Responsibilities:
  • Managing gym membership packages both for new and existing clients.
  • Managing existing clients for retention of membership.
  • Coordinates with the operations and support department to make sure that client goals/targets are being met.
  • Reports directly to Customer Service Manager.
International Sales Representative
Industry:Computer / Information Technology (Hardware)Employment Period:January 2020 to September 2020 (8 Months)Duties and Responsibilities:
  • Managing international sales for smart locks.
  • Responsible for negotiation and closing of sales.
  • Coordinates with the operations and sales department to make sure that client goals/targets are being met.
  • Reports directly to the International Sales Manager.
Direct Marketing Associate
Industry:Computer / Information Technology (Software)Employment Period:September 2020 to January 2021 (4 Months)Duties and Responsibilities:
  • Prospecting of new clients in supported global regions.
  • Procure information to correctly qualify clients.
  • Set meetings with decision makers.
  • Coordinates set meeting thru the business development managers.
  • Properly document activities and action plans in Oracle NetSuite.
Team Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2021 to August 2021 (6 Months)Duties and Responsibilities:
  • Managing multiple accounts for voice, back office, and email support.
  • Acts as liaison between clients and the management.
  • Reports directly to the Senior Operations Manager.
  • Maintains set KPI's and oversees overall performance on all assigned accounts.
  • Coordinates with the recruitment department for profiling potential new hires.
Email Marketing Manager
Industry:Not ApplicableEmployment Period:June 2020 to January 1970 (1 Month)Duties and Responsibilities:➢ Managing email marketing campaign for research and development tax credits in the US. ➢ Coordinates with the management to achieve goals and metrics. ➢ Reports directly to the CEO. ➢ Setting appointments for qualified clients.
General Virtual Assistant
Industry:Property / Real EstateEmployment Period:May 2022 to April 2023 (11 Months)Duties and Responsibilities:
  • Managing email marketing campaigns thru Mailchimp for sales in commercial/residential projects.
  • Managing social media accounts like LinkedIn, Instagram, YouTube, and Facebook to attract potential clients and advertise property investment opportunities all throughout the UK region.
  • Coordinates with the management to achieve goals and metrics.
  • Gives suggestions on how to improve the marketing channels to increase sales.
  • Reports directly to the COO.
Email Marketing Manager
Industry:Not ApplicableEmployment Period:June 2020 to April 2023 (34 Months)Duties and Responsibilities:
  • Managing email marketing campaigns for research and development tax credits in the US.
  • Coordinates with the management to achieve goals and metrics.
  • Social media management is executed thru LinkedIn, YouTube, and Facebook accounts.
  • Reports directly to the CEO.
  • Setting appointments for qualified clients
Business Development & Inside Sales Officer
Industry:Advertising / Marketing / Promotion / PREmployment Period:March 2018 to August 2020 (29 Months)Duties and Responsibilities:
  • Responsible for lead generation, research, appointment setting and sales.
  • Managing existing clients for retention of membership.
  • Web and Mobile App Development. Search Engine Optimization, Online Reputation Management, Social Media Optimization, Lead Generation, Mindshark Reviews, Mindshark Review Management, Marketing Automation, Lead Nurturing, and Managed Enterprise SEO.
  • Coordinates with the operations and support department to make sure that client goals/targets are being met.
  • Reports directly to the Country Manager
Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 1999

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Sales, Customer Service, Email Lead Generation, Email Marketing, Marketing, Appointment Setting, Lead Generation, Research

★★ Intermediate:
Inbound Sales, Lead Generation, Oracle, Technical Support, Telemarketing

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14914505294

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Intel Core i5

Operating System:

Windows 10