Candidate No. 459499
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Judith

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Experience, more

★★ Intermediate:

Technical Support, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month
Full Time: AUD $10.44 per hour or $1809.40 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Judith has more than 8 years of experience in the Business Process Outsourcing Industry
  • She has experience in Customer Service and Technical Support
  • She handled accounts like telecommunication and medical 
  • She is proficient in Microsoft offices and Google workspace
  • She can start immediately
Predictive Index Behavioral Profile - COLLABORATOR

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change
Behavioral Summary

Judith is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Judith “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.


     
Employment History
Video Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2022 to October 2022 (9 Months)Duties and Responsibilities:
  • Attend Zoom meetings to proctor testees taking Covid 19 Antigen and PCR tests.
  • Promptly answer questions from Testees regarding test requirements from companies and cruise lines.
  • Maintain composure and patience in face of difficult testee situations.
Technical Support Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2015 to June 2018 (37 Months)Duties and Responsibilities:
  • Answer inbound phone calls from customers and intercompany representatives.
  • Provide customer satisfaction through thorough support and expert resolution for technical issues and concerns
  • Promptly respond to general inquiries from members and provide product information
  • Work with production staff to obtain answers to customers' concerns.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2018 to December 2021 (40 Months)Duties and Responsibilities:
  • Promptly respond to general inquiries from members and provide product information including billing via Messaging.
  • Work with production staff to obtain answers to customers' concerns.
  • Support new representatives with chat handling procedures by doing side by side
Education History

Field of Study:

Political Science

Major:

Not Applicable

Graduation Date:

January 2016

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience

★★ Intermediate:
Technical Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Asus

Processor:

AMD Ryzen 7 5000 Series

Operating System:

Windows 10