Candidate No. 458939
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Reniel

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Handling, Customer Experience, Customer Support, Customer Relations, more

★★ Intermediate:

Coaching, Administrative Support, Sales, Chat Support, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

He finished BS HRM in 2013
After graduation, he started his career in the BPO industry

He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:

Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls

He is also knowledgeable in different software and tools like:

Salesforce
Spice
Space
Avaya Softphone
Google Workspace

He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.

Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

  • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
Behavioral Summary

A pleasant and extraverted person, Reniel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. His congenial personality and friendly, interested attitude make him readily approachable. Reniel gets along easily with a wide variety of people.
Employment History
Customer Support/Sales
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2013 to January 2016 (31 Months)Duties and Responsibilities:
  • Answer questions about warranty coverage, prices and product uses.
  • Emphasize product features based on customers' needs.
  • Determine customer needs and propose the appropriate product.
Customer Support/Billing
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2016 to June 2016 (2 Months)Duties and Responsibilities:
  • Answer questions about account information, current plan, and billing statement.
  • Manage accounts, collect payments, and updating of customers' information to reflect changes to the account.
  • Work with customers to set up payment plans and ensure bills are paid.
Outbound Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to January 2018 (5 Months)Duties and Responsibilities:
  • Manage and maximize leads and call possible clients.
  • Provide benefits and features of the product depending on the needs of the customer.
  • Convert interested customers/leads to a sale.
Sales Webchat
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to January 2018 (5 Months)Duties and Responsibilities:
  • Answer chat queries from the website about prices and plan features.
  • Emphasize plan features based on customers' needs. 
  • Close/convert interested customers to a sale.
Customer Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2018 to August 2020 (27 Months)Duties and Responsibilities:
  • Answer questions about warranty coverage and product features.
  • Handling customer complaints and providing the best resolution or support option available.
  • Process warranty claims.
Senior Associate/Subject Matter Expert
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to June 2022 (17 Months)Duties and Responsibilities:
  • Handling Escalations.
  • Admin task, data entry, reporting, and coaching.
  • Providing customer support through Email, SMS, inbound, and outbound.
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

April 2013

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Handling, Customer Experience, Customer Support, Customer Relations, Email Handling, Technical Support

★★ Intermediate:
Coaching, Administrative Support, Sales, Chat Support, Outbound Calling, Leadership, Data Consolidation, Data Entry, Escalations

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 12.87, Upload: 17.10

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

ASUS

Processor:

Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz

Operating System:

Windows 10