Customer Support
Technical Support Specialist
Phone Support Agent
★★★ Advanced:
Team Management, Coaching, Mentoring, Project Supervision, more
★★ Intermediate:
Technical Support, Social Media Management, Social Media, Content Writing, more
Hourly Rate Gauge
Today's value AUD $14.27
$12.63
if $ 1 = PHP 42$15.72
if $ 1 = PHP 30*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $14.27 per hour or $1237.08 per month
Full Time: AUD $14.27 per hour or $2474.17 per month
Field of Study:
Not Applicable
Major:
English
Graduation Date:
March 2006
Located In:
Philippines
License and Certification:
Not Applicable
★★★ Advanced:
Team Management, Coaching, Mentoring, Project Supervision, Administrative Support, Customer Service
★★ Intermediate:
Technical Support, Social Media Management, Social Media, Content Writing, Content Editing, Shopify
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Samsung
Processor:
Intel Core i5
Operating System:
Windows 10
Jerica has more than ten years of experience in the customer service industry
She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service
Responded to account inquiries and concerns.
She then got promoted as a Team Lead where she managed a team of 15-16 agents
Conducted coaching and feedback on agent performance
Mentored agents who were unable to meet KPIs
Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project
Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US
Some of the tasks she performed included:
She also had a brief stint as a social media specialist for a marketing company where she did the following:
She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/
Strongest Behaviors:
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
Behavioral Summary:Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jerica has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.