Candidate No. 458502
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Felipe

Sales

Outbound Sales Specialist

Inbound Sales Representative

Phone Support Agent

Skills

★★★ Advanced:

Performance Management, Sales operations, Coaching, Operations Management, more

★★ Intermediate:

Legal, Transcription, more

Hourly Rate Gauge

Today's value  AUD $16.52

$14.50

if $ 1 = PHP 42

$18.35

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $16.52 per hour or $1431.77 per month
Full Time: AUD $16.52 per hour or $2863.53 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

A seasoned professional experienced in Sales And Operations Management in the training, e-commerce, technology, and education industry

Felipe worked as the Operations Manager for a photography on demand company, leading the sales department

Conducted training and onboarding of sales agents

Created monthly business reports

He also worked for an e-learning company doing customer service and sales

Managed a team of 25 telesales agents and grew the team to over 200 agents within 7 months

Experienced in upselling and cold calling potential customers

He is open for both part-time and full-time positions and is available to start one week after getting hired
 

Predictive Index Behavioral Profile - Maverick

https://www.predictiveindex.com/reference-profile/maverick/

Strongest Behaviors:

  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Behavioral Summary:

A very independent, confident, decisive, self-starter, intense and driving. Felipe has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

His drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. Felipe is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. He talks briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

 
Employment History
Head of Consumer & SMB Sales
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2018 to July 2022 (54 Months)Duties and Responsibilities:
  • Leads the sales department.
  • Oversees activities of the junior and senior professionals and monitoring performance as a whole, including team leaders.
  • Works closely with the SF Marketing Manager to understand and analyze patterns in consumer and market behavior, and subsequently defines data-driven action strategies in order to consistently optimize the business' commercial performance. Responsible for providing monthly business reports for the department - examining growth opportunities, enabling sales improvements, product mix development, and taking responsibility for the department's performance against KPIs.
  • Started and managed the sales team and acted as the de-facto Head of Snappr Manila Ops for 3 years since inception.
  • Trained and fully onboarded the first 50 sales agents become sellers.
  • Groomed and mentored the first 5 agents become successful Team Leaders.
  • Empowered and educated all operations leaders on motivational coaching which enabled the team to convert both the new and average performing agents to become performers. This helped in sustaining the performance on-target against the growth anticipated.
  • Upskilled the operations team on effective team and performance management, ops standards, discipline and excellence enabling the whole Manila team to transition well to working remotely during the start of the pandemic.
Operations Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2016 to July 2017 (15 Months)Duties and Responsibilities:
  • Oversees the provision of all operations' line of businesses such as Telesales,
  • Study Coaches' Full Cycle from Acquisition, Enrollment, Orientation/Induction, Progression to Graduation, including maintenance services such as Technical (LMS and CRM)
  • Leads and manages 250-450 staff with 4 Account Managers handling 5-10 Team Leaders respectively.
  • Makes sure that the organization is running with a smooth efficient service that meets/exceeds the expectations and needs of the employees, customers and clients.
  • Collaborates directly with senior leadership on the development of strategies to enhance the value and cost effectiveness of all outcomes within the functional area of operation, and participates in overall decision making as a member of the senior management team of the organization.
  • Plan and oversee strategic, operational, and administrative programs, projects and/or services of broad significance to the organization.
  • Monitor and analyze the current system of production or provision to check its effectiveness and present findings to stakeholders and higher management.
  • Provide strategic advice and recommendations in the development, implementation and evaluation of new or modified operating policies, practices and procedures.
  • Continually improve the operational systems, processes, policies, and best practices that guarantee organizational well-being.
  • Continually improve the operational processes to support better management reporting, information flow and organizational planning.
  • Manage the day-to-day operations of the site and prepare performance reports by collecting, analyzing and summarizing data and trends.
  • Interact directly with clients to ensure the client's needs are met and understood. • Responsible for delivering Business Reviews to clients.
  • Lead team members, foster their professional development and growth and promote teamwork and cooperation.
  • Provide leadership and guidance to direct reports with support in administering company policies and standards.
  • Stay current on internal work processes, policies and procedures.
  • Ensure that standards and practices are consistently maintained.
Student Support/Trainer
Industry:EducationEmployment Period:August 2011 to May 2012 (9 Months)Duties and Responsibilities:
  • Trains, supports, motivates and assists students in their enrolled Certificate for Business Administration and Financial Services
  • Facilitates learning discussions with students on units and/or assessments in the course that they need assistance with
  • Provides constant communication and motivation to students to get them working their certificates on a regular basis and for them to keep track of their training plan and ultimately get them to complete their chosen qualification.
Sales Coach/Supervisor
Industry:TelecommunicationEmployment Period:January 2009 to July 2011 (30 Months)Duties and Responsibilities:
  • Coaches, trains and develops professionals become effective and competitive sellers of the Company's products and services offered to customers.
  • This includes how to properly introduce the company's name through cold calling - proper pitch of the product, brief and clear presentation, develop and find out the need, and how to effectively close.
  • Provides constant and continuous motivation to agents to prevent them from getting burned out - keep them happy while enjoying to hit their targets on a regular basis.
  • Takes escalations if needed and resolves issues right away - modeling it to agents as well for their continuous improvement.
Legal Editor/ Transcriptionist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2004 to January 2009 (54 Months)Duties and Responsibilities:
  • Edits/transcribes, proofreads transcribed documents for errors in grammar and organization of ideas within the context of the document
  • Transmits files back to client at a turnaround time (TAT) after doing some final polishing and final editing on all documents
  • Assists teammates in deciphering garbled words within the document through audio and by analyzing the document itself
  • Suggests to colleagues (transcriptionists/editors) preventive measures to avoid incurring mistakes from lawyers' dictations
Education History

Field of Study:

Not Applicable

Major:

Political Science

Graduation Date:

April 2004

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Performance Management, Sales operations, Coaching, Operations Management, Customer Experience

★★ Intermediate:
Legal, Transcription

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 9.68, Upload: 33.75

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

MacBook Air 2021

Processor:

Apple M1 Chip

Operating System:

MacOS X