Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2017 to March 2019 (17 Months)Duties and Responsibilities:
- Managing incoming chats and inquiries
- Responding to complaints
- Troubleshoot problems and see them through to solutions
- Escalate unresolved issues to the Team Manager
- Take ownership of customer issues
Predictive Index Behavioral Profile- Collaborator
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral SummarySarah is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.