Candidate No. 458209
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Mary Grace

Customer Support

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Microsoft Office, Email Handling, Customer Experience, Administrative Support, more

★★ Intermediate:

Order Processing, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Central Standard Time, New Zealand Daylight Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $12.41 per hour or $1075.64 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Mary has been working for more than 10 years in the BPO industry.
  • She has a diploma course in Network and Information Technology.
  • She has professional experience in Customer Service and caters to clients based in the US and UK.
  • She is confident in performing the following tasks:
    • Customer Support
    • Assist in tracking customers' orders
    • Process Refunds and Shipments
    • Internet installation
    • Project management
    • Generate Contract
    • Email Management
  • Some of the industries she worked on include telecommunications, e-commerce and retail.
  • She is proficient with Microsoft 365, Zoom, Slack, Salesforce, and Trello.
  • She can start immediately for any part-time or full-time position.
Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary
 

Mary Grace is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


 
Employment History
TELETECH CUSTOMER CARE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2009 to September 2015 (73 Months)Duties and Responsibilities:• supports Australian Telecommunication Company (Telstra) by resolving billing problems via chat.
• Rectify orders that went to error.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to January 2016 (4 Months)Duties and Responsibilities:• supports online retail business by answering customer's inquiries via email
• helps customers in tracking their packages
Voice and Data Services Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2016 to January 2018 (24 Months)Duties and Responsibilities:• Provides supports to Sales Directors and Managers in placing their customers' orders. We make sure all the necessary documentation is completed in order to have a smooth transaction.
• Processes customer's request add new/modify/disconnect their internet/mobile/landline connection.
Client Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2018 to January 2020 (23 Months)Duties and Responsibilities:• Approved discounts and pricing on contracts based on AT&T standard policies
• Generates AT&T contracts once checked and verified by Sales and Customers
Teammate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2021 to June 2022 (7 Months)Duties and Responsibilities:• Supports E-Commerce Retail Company in the US
• Process refunds and reshipments
• Assist in tracking customer's orders
Education History

Field of Study:

Computer Science/Information Technology

Major:

Network and Information Technology

Graduation Date:

April 2006

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Microsoft Office, Email Handling, Customer Experience, Administrative Support, Customer Service, Customer Handling

★★ Intermediate:
Order Processing

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 230.60, Upload: 23.81

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

i5

Operating System:

Windows 10