Candidate No. 457808
PLAY AUDIO
Ella Marie

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Data Entry, Communication Skills, Organizational Skills, Email Handling, more

★★ Intermediate:

Data Entry, General Accounting, Project Management, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ella has 6 year experience within the sectors of financial, construction, and travel industries. Her background in financial management is evident in her expertise and adaptability across these fields. She has a degree in financial management, .
  • She demonstrates exceptional proficiency in identifying and implementing hardware and software solutions. Her troubleshooting skills enable her to swiftly diagnose and repair technical faults, ensuring minimal disruption to operations. She was also assigned in resolving network issues and install and configure hardware and software efficiently. She communicate with customers with their concerns and provide timely and accurate feedback. She also guided customers through step-by-step resolutions, and delivering high-quality service and resolving issues effectively.
  • She also has experience in assisting clients with booking flights, hotels, and tours, showcasing their ability to manage various aspects of travel arrangements effectively. She has experience in data administration, financial reports, and Accounts Payables underscores their versatility and competence in handling administrative and financial tasks. 
  • She is proficient in Microsoft Office applications and Google suite
  • She can start immediately and is amendable in working full time and part time.

Predictive Index Behavioral Profile - Guardian 


Strongest Behaviors:

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary:

A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Ella is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ella Marie will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, she will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.



 
Employment History
SERVICE & SUPPLY OFFICER
Industry:Consulting (Business & Management)Employment Period:January 2018 to January 2021 (36 Months)Duties and Responsibilities:
  • Provides client support services by maintaining a high level of professionalism and competence in client interactions.
  • Updating clients records in the system, including company details.
  • Answer clients inquiries via phone, email, and in-person.
  • Handle and process transactions, provides clients with more information about company projects and services.
  • Provide clerical and administrative assistance when needed.
RADIO TELECOMMUNICATION OPERATOR
Industry:Government / DefenceEmployment Period:January 2015 to January 2018 (36 Months)Duties and Responsibilities:
  • Maintain communication through intercom, telephone, and radio.
  • Report violations regarding radio communications.
  • Interpret coded messages and emergency signals.
  • Exchange transmission instructions with receiving operators.
  • Monitor emergency frequencies and respond to calls or distress.
  • Dispatch emergency personnel.
FINANCE ASSISTANT
Industry:Consulting (Business & Management)Employment Period:January 2018 to January 2021 (36 Months)Duties and Responsibilities:
  • Strong experience in troubleshooting and quickly resolving financial matters.
  • Updating information into database.
  • Maintaining company ledgers tracking contract modifications and financial status.
  • Verifying and tracked invoices.
  • Managing of accounting processes and procedures, Financial Reporting and Costing.
  • Disbursing payment of all Accounts Payable as directed by the Financial Manager.
  • Processing direct payments.
  • Verifying for accuracy daily cash summaries for petty cash accounts.
  • Ensuring accurate completion of attendance records and prepared monthly reports.
  • Assisting various tasks within the Financial Department in order to ensure the completion of department responsibilities.
VIRTUAL ASSISTANT
Industry:Travel / TourismEmployment Period:March 2022 to May 2022 (2 Months)Duties and Responsibilities:
  • Assisting for booking flights, hotels, and tour for the clients.
  • Visa follow-up from partner travel agents.
  • Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Encoding data to software and maintain client files .
  • Maintaining statistical and financial records .
  • Dealing with occurring travel problems, complaints or refunds
  • Perform various admin task.
TECHNICAL SUPPORT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2023 to March 2024 (11 Months)Duties and Responsibilities:
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem
Education History

Field of Study:

Finance/Accountancy/Banking

Major:

MANAGEMENT ACCOUNTING

Graduation Date:

January 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Data Entry, Communication Skills, Organizational Skills, Email Handling, Administrative Skills

★★ Intermediate:
Data Entry, General Accounting, Project Management

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 13.40, Upload: 34.52

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Pentium Quadcore

Operating System:

Windows 10