• Thor has been working for over 8 years as a customer support specialist mainly in the financial, travel, and telecommunication industries which also includes handling insurance, prepaid cards, and telco accounts.
• He has handled different roles starting as a Medical Insurance Consultant then becoming a Subject Matter Expert, and recently as a Safety & Implementations Officer in the BPO.  
• Thor has experience in dealing with Australian, UK, US, Canadian, Japanese , and Korean clients.
• In addition, Thor is also comfortable in leading or managing people as he also had experience in overseeing over 500 employees’ accounts from his previous employment.  
• His expertise is in the following:
  • Customer Service 
  • Account Verification & Management
  • Email Specialist
  • Insurance Consulting
  • Administrative Support
  • Inventory Management
• Adept in using the tools/applications like:
  • Slack
  • Cisco Jabber 
  • Cisco Webex
  • Clockify
  • citrix
• Thor is available to start immediately and is amenable to working dayshift for any full-time position.

 

Predictive Index Behavioral Profile - Specialist

predictiveindex.com/reference-profile/specialist/

 

Strongest Behaviors

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

 

Behavioral Summary

Thor Michael is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within his own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. He has self-discipline, a sense of duty, and respect for authority and tradition are strong qualities in Thor Michael, who takes responsibilities very seriously.