Industry:OthersEmployment Period:November 2020 to February 2022 (15 Months)Duties and Responsibilities:
We would educate clients on how to fix there credit and monitor why credit is bad.
Candidate No. 454342
PLAY AUDIO
Charles Daryl
Customer Support
Technical Support Specialist
Phone Support Agent
Skills
★★★ Advanced:
Problem solving, Customer Relations, Customer Service, Zendesk, more
★★ Intermediate:
Zendesk, Salesforce CRM, Shopify, more
Hourly Rate Gauge
Today's value AUD $10.77
$9.70
if $ 1 = PHP 42$11.62
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Credit Advisor, Subject Matter Expert
Business Compliance
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2016 to February 2019 (32 Months)Duties and Responsibilities:
Business Compliance Auditor - Listen to agents infractions and if they did something wrong with the calls we would send IR's to the agent.
CSR, Subject Matter Expert
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2014 to May 2016 (23 Months)Duties and Responsibilities:
Customer Service Representative with Sprint
Subject Matter Expert - had to a assist the team with there concern
Education History
Field of Study:
Food & Beverage Services Management
Major:
Not Applicable
Graduation Date:
June 2007
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Problem solving, Customer Relations, Customer Service, Zendesk, Shopify, Five9, Account Management, Compliance, Customer Handling, Credit Management, Amazon, Customer Service Management
★★ Intermediate:
Zendesk, Salesforce CRM, Shopify
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Download: 15.59, Upload: 29.18
Internet Type:
Fiber
Hardware Type:
Desktop
Brand Name:
Customed
Processor:
AMD Ryzen 3
Operating System:
Windows 10
Charles has been working for over 9 years in BPO as a Customer Service Representative. He had a chance to be promoted as a Business Compliance Auditor wherein he monitored and listened to calls for infractions. He recently handled a Credit Expert role for over a year. Charles handled US clients and is comfortable working with foreign clients since he grew up in the US.
His expertise is in the following:
Customer Support
Customer Relations
Call Monitoring
Account Verification
Subject-matter Expert
Credit Management
Customer Handling
Adept in using the tools/applications like:
Shopify
ZenDesk
Google Suite
Five9
MS Word
MS PowerPoint
-
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral SummaryHe can start immediately.
Predictive Index Behavioral Profile- Promoter
Strongest Behaviors
Charles Daryl is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.