Candidate No. 454273
PLAY AUDIO
Czhental

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

GDS, Sabre GDS, Apollo, Microsoft Office, more

★★ Intermediate:

Communication Skills, Phone Support, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Czhen has a bachelors degree in Tourism Management.
  • She has been working for almost 3 years in the Travel agency and business process outsourcing industry handling travel accounts where she supported the following tasks:
    • Phone Support
    • Outbound and Inbound Sales
    • Customer Service
    • Email and Chat Support
    • Process end-to-end refund
    • Process new bookings 
    • Process voluntary changes and schedule change
    • Ticketing reservations
  • She is proficient using Sabre, Amadeus, Apollo, GDS and MS excel.
  • She is familiar with Billing and settlement plan.
  • She has a knowledged with fare constructions and rules, knows how to pull-up sabre fare rule and to analyze them.
  • She has a good communication skills
  • She can start asap, amendable working any-shifts and open for any full-time or part-time role.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral Summary

Czhental is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Czhental gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Employment History
CORPORATE TRAVEL CONSULTANT
Industry:Not ApplicableEmployment Period:September 2022 to March 2023 (6 Months)Duties and Responsibilities:
  • Handing 200+ companies in the US and State of California employees for their travel needs
  • Using Sabre and Apollo in booking and ticketing.
  • Tasks: emails, calls and queues
Senior Travel Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2021 to April 2022 (8 Months)Duties and Responsibilities:
  • Providing excellent customer service through chat.
  • New Bookings (Revenue and Miles)
  • Voluntary Change, Schedule Change, Refunds using Amadeus
  • General Inquiry
TRAVEL ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2018 to July 2020 (23 Months)Duties and Responsibilities:
  • New booking, Voluntary Change, Refunds and Schedule Change using SABRE and AMADEUS
  • Outbound and Inbound calls
  • Email support
Not Applicable
Skills

★★★ Advanced:
GDS, Sabre GDS, Apollo, Microsoft Office

★★ Intermediate:
Communication Skills, Phone Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69GHz

Operating System:

Windows 11