Candidate No. 453917
PLAY AUDIO
Jay

Administrative

Phone Support Agent

Skills

★★★ Advanced:

Customer Handling, Electronic data filing, Data Entry, Customer Service, more

★★ Intermediate:

Customer Handling, Data Entry, Electronic data filing, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jay has been working for 5 years in the field of BPO industry.
  • He has expertise in US healthcare insurance.
  • He verifies members eligibility and benefits for both medical and dental insurance Handling Provider and member line calls for medical and dental related to prior authorization, claims and benefit.
  • He also did customer service, billing, email support and chat support. 
  • He is proficient in tools such as Inhouse health record of the patient, Microsoft excel and Microsoft word. 
  • He can start immediately. 
Employment History
Customer Care Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2016 to August 2018 (26 Months)Duties and Responsibilities:
  • Provides quality customer service and support customers on a daily basis including phone interaction, problem resolution and account transaction processing in a timely manner Card Activation related issue and reporting credit card fraud transactions
Medical Associate
Industry:Healthcare / MedicalEmployment Period:February 2018 to April 2021 (38 Months)Duties and Responsibilities:
  • Verifying members eligibility and benefits for both medical and dental insurance 
  • Handling Provider and member line calls for medical and dental related to prior authorization, claims and benefits
Virtual Medical Assistant (Part-Time)
Industry:Healthcare / MedicalEmployment Period:February 2022 to May 2022 (3 Months)Duties and Responsibilities:

Data entry, collect payment, Adding new patient to the EMR, answer and call existing patient to Schedule Monthly appointments, upload Patient medical records, Email management, process  medical referral.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Digital Arts

Graduation Date:

April 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Handling, Electronic data filing, Data Entry, Customer Service, Medical Billing Coding, Medical Records Research

★★ Intermediate:
Customer Handling, Data Entry, Electronic data filing

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 11.04, Upload: 40.36

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Acer

Processor:

11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz 2.59 GHz

Operating System:

Windows 10